Since incorporation in 2003, QuestGates has strived to build a reputation for excellence and to gain recognition as the leading specialist provider of claims services.

Our business model is based on delivering innovative, technical and pro-active claims handling and loss adjusting services, tailored to our clients’ specific requirements. To achieve this we seek to employ the best people in the claims sector – technical experts with a commitment to achieving long term success by putting the client first.

As an owner managed business our culture is important to us. Our strategy of equity participation has enabled us to recruit and retain quality personnel who share our business values. Indeed, all of our Directors and senior personnel are shareholders with a common desire for innovation and continuous improvement. This unity has, we believe, been fundamental in QuestGates establishing a unique market position.

We do not seek to provide services in areas where process and price are the sole differentiators. Our people and expertise have been the most important elements in achieving growth during our first decade of trading and we shall maintain this ethos in the years ahead.

The company has grown substantially and progressively both organically and by acquisitions (Beachams 2005, The Mayne Partnership and Teceris 2010). We now operate from 12 locations around the UK and have a network of international partners, enabling us to meet our clients’ needs globally.

We are fully committed to maintaining the highest possible standards at all times. Most of our practitioners hold at least one professional qualification and QuestGates actively supports membership of CILA, CII and a number of other professional bodies. A number of staff hold positions as CILA Specialist Interest Group’s (SIG) including, chair of the Liability SIG and other professional bodies including the CILA Anti Fraud SIG.

QuestGates is proud to support the CII Aldermanbury Declaration.