• ABOUT US

Since incorporation in 2003, we have strived to build a reputation for claims excellence.

At QuestGates, quality matters which is why we put the customer first in all we do. By only operating in areas where customer service and technical expertise are prerequisites, alongside demonstrating our commitment to recruiting the best talent in the loss adjusting sector, we consistently deliver claims services of the highest standards

QuestGates is the UKs largest independently owned specialist loss adjusting and claims handling company. With over 250 staff operating from 14 locations and market leading technology supporting home working we are big enough to meet all of your needs and small enough to care. Our owner managed model enables us to focus on innovation and service delivery whilst our policy of retaining profit to support growth has enabled us to develop our range and scope of services as well as finance acquisitions such as TS Loss Adjusting and Hyperion Adjusters.

We operate throughout the UK and Ireland, with a Birmingham Head Office and have a network of international partners. Click here to view our Key Locations

We are passionate about developing the skills and qualifications of our staff. Many of our team hold a fellowship or associateship from the Chartered Institute of Loss Adjusters (CILA) or the Chartered Insurance Institute (CII), in addition to having qualified members of several other professional institutions and bodies.

We work in partnership with our clients to truly understand their needs and then deliver bespoke, customer focused and cost effective services, which add real value to our clients’ claims proposition.

Our Vision Is:

To be recognised for delivering an unrivalled claims service which demonstrates the value that purchasing insurance brings.

Our Mission is:

  • To be passionate about customer service and continually strive to be better tomorrow than we were yesterday

  • To work in partnership with our clients to deliver the very best in claims handling and loss adjusting

  • To stick to what we are good at – complex and specialist claims related services, delivered with a personal touch and supported by market leading digital solutions.

Our Values

Passion:

Recruit and support the best – those who demonstrate passion for what they do, who go the extra mile for the customer and strive for continuous improvement

Trust:

We empower our team to do the right thing and act with integrity. We communicate clearly, hold our hands up if we get it wrong and keep the customer in our mind at all time

Flexibility:

We are not afraid of change. We embrace technology and listen to our clients’ needs in order to deliver new and bespoke claims solutions

One Voice:

We aim to promote shared values by ensuring everyone within QuestGates understands our mission, recognises what makes us different and adopts the same behaviours. We speak with one voice.

 

QuestGates is the UKs largest independently owned specialist loss adjusting and claims handling company. With over 250 staff operating from 14 locations and market leading technology supporting home working we are big enough to meet all of your needs and small enough to care. Our owner managed model enables us to focus on innovation and service delivery whilst our policy of retaining profit to support growth has enabled us to develop our range and scope of services as well as finance acquisitions such as TS Loss Adjusting and Hyperion Adjusters.

We operate throughout the UK, with a Birmingham Head Office and have a network of international partners. Click here to view our Key Locations

We are passionate about developing the skills and qualifications of our staff. Many of our team hold senior positions within the Chartered Institute of Loss Adjusters (CILA) or the Chartered Insurance Institute (CII), in addition to having qualified members of several other professional institutions and bodies.

We work in partnership with our clients to truly understand their needs and then deliver bespoke, customer focused and cost effective services, which add real value to our clients’ claims proposition.

Our Vision is:

To be recognised for delivering an unrivalled claims service which demonstrates the value that purchasing insurance brings.

Our Mission is:

  • To be passionate about customer service and continually strive to be better tomorrow than we were yesterday

  • To work in partnership with our clients to deliver the very best in claims handling and loss adjusting

  • To stick to what we are good at – complex and specialist claims related services, delivered with a personal touch and supported by market leading digital solutions.

Our Values

Passion:

Recruit and support the best – those who demonstrate passion for what they do, who go the extra mile for the customer and strive for continuous improvement

Trust:

We empower our team to do the right thing and act with integrity. We communicate clearly, hold our hands up if we get it wrong and keep the customer in our mind at all time

Flexible:

We are not afraid of change. We embrace technology and listen to our clients’ needs in order to deliver new and bespoke claims solutions

One Voice:

We aim to promote shared values by ensuring everyone within QuestGates understands our mission, recognises what makes us different and adopts the same behaviours. We speak with one voice.