• CUSTOMER SERVICE

QuestGates is committed to providing exceptional customer service at all times.

We welcome feedback to help us not only gauge if we are achieving this now, but also to assist with continually improving the experience our customers receive in future. Therefore, please do let us know how you felt about your dealings with QuestGates, whether you consider we have met or exceeded your expectations, or where you feel that we could have done things better. All feedback is overseen by our independent Customer Services team who will review your comments in line with your Insurer specific guidelines.

Should you consider that your claim has not progressed as smoothly as you had hoped and the issues have not been resolved to your satisfaction, you may wish to make a complaint.  If you find yourself in this situation, please contact our Customer Services team, who will seek to facilitate an impartial investigation of your complaint and ensure a timely response.

There may be occasions where we have to refer your complaint to your insurers. In this event, we shall ensure that you are provided with a full update as to what is happening and the name of the person who is investigating your complaint along with their contact details.

Telephone: 0121 794 3181

Post :

Customer Services

QuestGates Ltd

11A The Wharf

16 Bridge Street,

Birmingham

B1 2JS