BackgroundBusiness Model |
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Background |
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Business Model |
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Business Model
The QuestGates business model is founded on providing highly technical client-orientated loss adjusting and claims services in defined disciplines. These services are provided worldwide with a high degree of flexibility which is unaffected by a need to satisfy end shareholders who have no experience of the insurance industry. QuestGates' philosophy, whether the client is insurer, reinsurer, captive, corporate body, broker, solicitor or local authority, is to provide a proactive, efficient, innovative and professional technical service through experienced and trusted staff selected for their compatibility with the client's needs. The key elements of the QuestGates business model are: |
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A clear and undiluted company philosophy | ||
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An overriding commitment to service delivery | ||
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A desire to listen to, understand and develop bespoke service solutions | ||
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High quality loss adjusting expertise across the disciplines of Property, Liability, Environmental, Motor and Counter Fraud. | ||
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A technical, not high volume process, focus | ||
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Costs managed through technical skills and process controls | ||
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Responsibility and motivation from employee ownership | ||
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A high quality IT capability | ||
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Enthusiasm for innovation | ||
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A long-term perspective | ||