QuestGates is committed to the use of information technology to maintain the highest possible service delivery, incorporating all aspects of process management, quality and cost control, electronic communication and the provision of tailored management information.

Our claims management system, known as QG.net, uses robust and secure Microsoft platforms to integrate all data and delivery processes. Vastly scalable, flexible and capable of being fully tailored to meet customer requirements, the system is maintained and developed in-house, enabling a flexible and innovative response to client needs with fast turn round times.

Core features include:

• A secure environment protecting client’s data from unauthorised access
• The ability to receive instructions electronically and auto-populate data fields
• The automated acknowledgement of new instructions
• Sophisticated diary, workflow and supervision systems that allow process control at all stages
• Individual cases have 'Case Plans' that capture key data, thought processes and milestones in the lifespan of a claim, enabling full management control and quality management information production
• Management tools that ensure the proactive progression of claims, e.g. ensuring compliance with MOJ reforms
• Document assembly modules that enable the production of reports tailored precisely to client requirements
• Automated measurement of service standard compliance, tailored to client specific requirements
• Integrated quality assurance audit modules
• A totally flexible management information capability which enables MI suites to be designed to precise customer requirements
• The system is accessible by authorised users both from the office and remotely, enabling total flexibility and management of the working environment
• Our new web portal provides authorised insurer/broker/corporate/insured access enabling:
  • The issuing of new instructions to QuestGates online, on web pages tailored to the client’s specific requirements, with an automated email acknowledgement
  • Real time transparent viewing of documents, case activity and all financials
  • The ability to download documents, photographs etc
  • The ability to upload onto cases file notes, queries, comments etc
  • Access to bespoke management information, with the ability to download this for interrogation
  • An interface allowing tailoring and production by the user on line of their own bespoke management information
• The system has the capability to import and export claims data from and to other systems in all common formats
• A robust back up and restoration protocol to guarantee business continuity.