People - Divisional Teams - Building Claims Validation
Meet the QuestGates Building Claims Validation team.
Management Team (Alphabetical order)
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Greg Laker
ACII, ACILA
With nearly 20 years experience in loss adjusting and account management, Greg has particular experience in developing bespoke solutions for clients and providing high quality service delivery.Greg has Board responsibility for Service Delivery across the business, ensuring consistent implementation of best practices. Greg also has senior operational responsibility for Building Validation Division.
Howard Lloyd-Jones
BSc, ICIOB
Howard graduated from John Moors University in 2000 with a degree in construction management. He has subsequently gained experience with both adjusting companies (Miller Fisher & Ashworth Mairs) before joining QuestGates as Building Validation Technical Manager in 2011.
Customer Service Team (Alphabetical order)
Tom Gibbs
Tom worked for AXA Insurance within their Commercial Property Claims Department as a claims handler. Here he was responsible for handling claims, dealing with brokers, solicitors, suppliers and direct customers. He spent 3 years with AXA before joining QuestGates in April 2010. He is responsible for ensuring service level compliance on a day to day basis.
Cali Francome
Cali has worked within the Insurance Industry for over 8 years and has specialist knowledge of buildings validation including auditing and dispute resolution. Cali joined QuestGates in 2011 and is a case manager within the Buildings Validation team.
