Alan trained as a Lawyer before joining GAB Robins in 1980 where he obtained in depth knowledge and experience of all aspects of commercial/liability claims at adjuster, manager and Director levels. A key member of the national liability team for planning and implementation of strategic policy, he was responsible for the formation and development of a dedicated environmental claims service, the first in the loss adjusting sector.

Alan is now the Director in charge of QuestGates Environmental Claims Unit which has been established to address both the legal liability and material damage aspects of an environmental incident and to recognise the requirement for proactive claims handling undertaken by trained professionals utilising the necessary skill sets for the tasks required.

Major claims handed include:
- Benzene Contamination Oil Refinery (£3m)
- Major diesel escape, multiple claimant situation
- Channel Tunnel Rail Link Project, Potential (£1m)
- Lechate escape, Landfill site contamination to coastal waters (£0.5m)
- Heavy fuel oil contamination, Isle of Man Coastal resort multi agency involvement (£5m)
- Radioactive Contamination metal reprocessing site (£3m)
- Cyanide contamination of water course affecting
- commercial fisheries (£0.5m)
- Major pollution controlled waters following construction works (£0.5m)
- Major fuel oil escape at oil storage site (£2m)
- Pollution of water courses following major industrial fire (£2m)

Joined Thomas Howell Group (now Crawfords) in 1982, specialising from the outset in commercial property and business interruption losses, becoming Midlands Business unit Director and subsequently UK Technical Director in 1993.

Joined McLarens Toplis in 1996 to develop and raise the profile of the company’s major loss capabilities across the Midlands, South West and South Wales regions, heading up a multi disciplinary technical team. Appointed Director with responsibility for national major loss development in 1998.

Following acquisition by Capita Plc., continued major loss role, but also became Relationship Director for major Insurers, including Zurich Financial Services.

In January 2003, became a founding Director of QuestGates Ltd, with specific responsibility for all Property loss adjusting activity:
- Poultry processors fire (£70m)
- Warehouse fire (£35m)
- Poultry processor fire (£18m)
- Food processors fire (£17m)
- Fire in document storage warehouse (£7m)
- Waste paper warehouse fire (£3m)
- Plasterboard manufacturers fire (£1.5m)
- Explosion in aluminium processors (£2m)
- Major landslip at plaster manufacturers (£1.2m)
- Flooding at automotive factory (£1m)
- Fire at public house (£1m)
- Flooding at various pub/restaurants (£3m)

A Chartered Quantity Surveyor, with more than 18 years post qualification experience. Initially worked as a contractor QS on large civil engineer projects, including Thames Barrier.Thereafter, worked as a professional QS for private firms, gaining experience on educational, residential and hospital schemes, as well as bespoke country houses. Worked as a site surveyor on a £20m mixed scheme.

Also Contracts Manager for a system building organisation, dealing with contractual arrangements, new build and maintenance schemes for schools.Commenced loss adjusting career with Toplis & Harding in 1990, gaining extensive subsidence, contractors all risks and commercial loss experience, utilising a range of procurement and construction methodologies.

Joined McLarens Toplis as a Surveyor Adjuster in 1995, becoming the Midlands Major Loss Surveyor in 1997, being involved in many large and complex losses, covering industrial, leisure, and residential buildings. Specialist practical experience in the fields of listed/historic buildings and the associated planning/heritage etc issues.

Joined QuestGates in 2003 as Senior UK Surveyor. Major loss experience includes:

- Retail warehouse fire (£15m)
- Storage warehouse fire (£7m)
- Food processing fire (£5m)
- Plant manufacturers fire (£2.5m)
- Shop fitting manufacturers fire (£2m)
- Furniture makers fire (£2m)
- Public school fire(£1m)
- Town Hall Fire (£1.25m)
- Specialist School Fire (£0.6m)
- Pub fires/floods (several) (£0.5m+)

A consultant to QuestGates, Norman Cobley is a hugely experienced Chartered Engineer. Following an initial career in the field of statutory regulation of steam plant, Norman became a marine engineer and gained an honours degree in Engineering Science. Norman then moved into the insurance field, since when he has undertaken worldwide assignments covering the investigation of losses and damage involving a very wide range of plant, including power generation, boilers and pressure vessels, furnaces, turbines, filtration systems, hydroelectric and water treatment plant, fuel handling equipment, electric motors and mining plant.

At QuestGates, Martyn supports the Property Major Loss Teams in the areas of lease and contractual interpretation and subrogated recoveries.

Has a wide range of experience in handling major complex losses including:
- US Airforce Public Liability water damage (£3.5m)
- Petrol supply pipes Products claim (£7.5m)
- Cement Dust Contamination ( £1.25m)
- Pollution claim (£4m)
- Roofing Public Liability fire claim (£1m)
- Leisure Centre, Professional Indemnityroofing issues (£2.25m)

Commenced Loss Adjusting career with McLarens Toplis in 1975. Extensive Regional Management and commercial loss adjusting experience in the North East, Scotland and Northern Ireland.

Particular experience of terrorist compensation claims for both the Northern Ireland Office and Insurance market.

Following the acquisition of McLarens Toplis by Capita Plc., in 2002, opened the Newcastle Office of Ashworth Mairs Group before joining QuestGates in 2003.

Major loss experience includes:
- Furniture retailer fire (£2m)
- Retail fashions fire (£1.2m)
- Furniture retail fire (£1.8m)
- Supermarket fire (£1.7m)
- Bakers fire (£1m)
- Retail Bank fire (£1.1m)
- Fire at manufacturer of semi-conductors (£0.9m)
- Flooding of public house (£0.8m)

Paul is a consultant to QuestGates and has over 15 years professional experience gained working with chartered loss adjusters, forensic accountants and a major global insurer. In addition to specialist knowledge of business continuity, Paul has extensive experience of complex and major loss claims including business interruption, product liability and advance loss of profits across a wide range of industry sectors.

Commenced Loss Adjusting career with McLarens Toplis in 1980, combining Regional Management with technical and major loss adjusting.

Wide experience of managing Corporate Accounts and particular expertise in dealing with large commercial claims in the licensed trade and leisure Industries, both in the United Kingdom and overseas.

Major loss experience includes:
- Holiday resort fire (£70m)
- Holiday resort storm (£2.5m)
- Holiday resort storm (£2m)
- Hotel fire (£3.5m)
- Food processing fire (£15m)
- Hotel fire (£5m)
- University Research Laboratory fire (£1.2m)
- University Research Laboratory fire (£1m)
- Electrical contractors fire (£1m)
- Pub fire (£1.4m)

A consultant to QuestGates, Heather is a dual qualified chartered accountant and chartered loss adjuster with over 15 years experience specialising in major and/or complex business interruption, credit and other losses with a financial dimension, including losses in the wake of hurricanes and 9/11. She has experience in all areas of forensic accountancy and her work includes multi-million pound business interruption claims, material damage, liability claims and general investigations. Specific experience includes:
- Offshore oil production (£200m)
- Utility companies (£10m)
- Telecommunications (£20m)
- Semiconductor manufacturing (£70m)
- Drinks manufacture (£2m)
- Automotive industry (£6m)
- Surgical products (£3m)
- Denial of access (£.75m)
- Credit and pre-credit (£1m)

Kevin joined the loss adjusting profession in 1989 from a construction background and is qualified in multi-disciplines, including Building Surveying, Engineering, H&S Planning Supervisor & Party Wall Surveyor. Kevin’s career includes major loss team involvement (including catastrophe response team), embracing all aspects of building reinstatement with design to satisfy legislation. As a structural engineer, Kevin has specialist knowledge of subsidence and buildings defect related claims.

Major loss experience includes:
- High Net Worth fire (£1.4m)
- Care Home fire (£0.75m)
- High Net Worth subsidence (£0.4m)
- Retail flood (£0.4m)

Following a period with an Insurer, joined McLarens Toplis in 1980, managing Plymouth & Bristol branches and subsequently becoming Regional Director with overall responsibility for the South West and South Wales.

Wide experience in all complex and large Property losses, and in 1998, became regional Major Loss Director for McLarens Toplis (and subsequently Capita McLarens). Major loss experience includes:
- Explosion at steel manufacturer(£150m)
- Fire at steel manufacturer (£22.8m)
- Flood at steel manufacturers (£2.8m)
- Storm at steel manufacturer (£3m)
- Supermarket fire (£11m)
- Hotel fire (£6m)
- Yacht manufacturer fire (£6m)
- Fire at printers (£5.3m)
- DIY retailer, fire (£1.7m)
- Flood at Opera Company (£1.1m)
- School fire (£2.2m)
- Public house fire (£1m)
- Property owners fire (£1.4m)
- Pub/restaurant fire (£0.8m)
- Pub fire (£1.7m)