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People - Divisional Teams - Counter Fraud
Meet the QuestGates Counter Fraud team.
Management Team (Alphabetical order)
John Freeman
ACFS
John is an Accredited Counter Fraud Specialist and has 34 years experience of insurance fraud having worked in the Lloyds, Broker, Company and Loss adjusting arenas enabling him to understand more than most how to tackle fraud within a modern, busy claims environment with competing pressures. The author of numerous fraud training modules that have been adopted by insurance companies, John is also a founder member of the CILA Anti Fraud Special Interest Group as well as an executive member of the Counter Fraud Professional Accreditation Board.
Investigations Team (Alphabetical order)
Lisa Docherty
Lisa is a highly motivated and passionate fraud investigator who produces excellent results where others fear to tread! She has been an investigator since 2002 working with the Lewis Group and Crawfords before joining QuestGates. She has a wealth of experience in domestic and commercial insurance claims but has also handled suspicious motor, payment protection and travel claims.
Brendan Gillooly
Brendan has worked within the fraud arena for over 10 years working as a fraud investigator for Aviva, Merlin and Crawfords. As well as being very experienced in Commercial and Domestic fraud investigation he has a keen interest in Agriculture and Equestrian losses. In his spare time he studies criminology, forensic psychology, criminal profiling and behavioural evidence analysis to help him excel in the skill of profiling.
Stuart Gibbs
CIP, ACII, ACFS
Stuart joined QuestGates in 2010 from LMG Jewellery where he had worked for the last 13 years as a technical manager in charge of their Counter Fraud team. Stuart brings a unique mix of experience to the role latterly as he not only holds the CIP and ACII qualifications but is also an Accredited Counter Fraud specialist (ACFS), with over 10 years’ jewellery retail experience before joining his last employer.
Robin Hayward
Robin has nearly 30 years operational investigative experience, of which over 10 years was with Kent police, He has some 20 years fraud investigative experience in the insurance arena, both as a field investigator and in management and has a proven track record of delivery on fraud investigations producing substantial savings for clients. Robin also has considerable experience working as a locksmith.
Training Team (Alphabetical order)
Sally Maeer
ACFT, CertED
Sally joined QuestGates in June 2010 as a Specialist Fraud Trainer, having previously held a similar role with the NHS Counter Fraud and Security Management Service, where she was responsible for the design, implementation and delivery of Accredited Counter Fraud and Security Management Training Courses. Sally has 22 yrs practical investigative experience, 17 years of which was spent as a Police Officer with Thames Valley Police.
Andrew Whittaker
ACFT
Andrew joined QuestGates in 2010 as Head of Specialist Fraud Training having held similar roles with Capita and KPMG. He was Deputy Director of Training and Skills for the NHS Counter Fraud Service and has extensive experience in the design and delivery of university-accredited counter fraud training. With over 30 years practical investigation experience in both the public and private sectors Andrew is able to draw on a depth of knowledge and practical examples to ensure that our counter fraud courses remain relevant and up-to-date. He is a qualified surveillance trainer and an Accredited Counter Fraud Trainer.
