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People - Divisional Teams - Household Major Loss
Meet the QuestGates Household Major Loss team.
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Neil Cumming
ACII, FCILA, FUEDI-ELAE
Neil has over 30 years' adjusting experience, having previously been with McLarens Toplis. He has wide commercial and personal lines claims knowledge, and particular experience of managing broker/insurer schemes. With excellent soft skills, he is often complimented on the high level of customer care and added value he brings to the adjustment of household claims.
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Terry Diamond
Terry has over 20 years experience as a Property loss adjuster. He joined QuestGates in 2009 from GAB Robins and has dealt with a wide range of Complex Domestic, High Net Worth and Commercial claims, both in the UK and abroad, particularly hurricane claims in the Caribbean.
Clare English
With an insurance company background, Clare has over 10 years loss adjusting experience specialising in the HNW and property owners areas. Clare is a senior property case manager within our national service centre, responsible for client liaison and technical reporting.
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Fergus Johnstone
ACII, FCILA, FUEDI-ELAE
Over a 30 year loss adjusting career to date, Fergus has extensive regional management and technical adjusting experience in the North East, Scotland and Northern Ireland. He has particular experience of terrorist compensation claims for both the Northern Ireland office and the insurance market, and specialises in complex losses.
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Simon Jones
LLB(Hons) ACILA
Simon joined QuestGates in 2008 with responsibility for the development of the company's Lloyd's and London market business. With nearly 15 years experience, he was operations director for Carmichaels, where he was responsible for several commercial and HNW accounts. Prior to that he worked for McLarens/Teceris, where his adjusting experience included exposure to complex and major losses, coupled with operational and account management.
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Ross Macpherson
ACII, FCILA, FEUDI-ELAE
Originally from an insurance company background, Ross has over 17 years adjusting experience in the technical personal lines and commercial areas. He also has wide experience of client relationship management. Ross is a main board director and is Technical Director for the Property Division, responsible for technical compliance and development.
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Hugh McLelland
BSc(Surveying), FCILA, FUEDI-ELAE
Hugh has some 25 years experience in property loss adjusting, combining regional management with technical and major loss adjusting expertise. Hugh has operational responsibility for QuestGates' Property activities in Scotland, and has wide experience of managing corporate accounts and in dealing with large commercial claims in the licensed trade and leisure industries, both in the UK and overseas.
