.jpg)
People - Divisional Teams - Private Clients
Meet the QuestGates Private Clients team.
Management Team (Alphabetical order)
.jpg)
Greg Laker
ACII, ACILA
Greg is a Director of QuestGates with responsibility for our Commercial Team. With over 15 years property adjusting and management experience, Greg was responsible for developing bespoke solutions for a number of our property clients, including the set up and management of our dedicated property focal point unit, which provides claims reception and quality control across all our key property accounts. A widely experienced adjuster, particularly in HNW, Greg is a major loss team leader, with unlimited handling authority on specialist household accounts.
.jpg)
Ross Macpherson
ACII, ACILA
A Director of QuestGates with responsibility for our Private Client Team. Having an insurance company background Ross entered loss adjusting 18 years ago. He has strong technical knowledge in both commercial and personal lines and is responsible for managing QuestGates Private Clients Division, which incorporates niche household accounts, including both HNW and major loss. Ross is also part of the team delivering compliance and technical best practise within our Property Division.
Adjusting Team (Alphabetical order)
.jpg)
Clive Bishop
MRICS
As UK Senior Surveyor for QuestGates, Clive is a Quantity Surveyor with 18 years in loss adjusting. He is experienced in all aspects of building losses, but particularly historic and listed buildings, buildings defects and subsidence. With extensive knowledge and experience of Major Loss claims, which he developed in major practise, Clive is a key player in our specialist team.
.jpg)
Neil Cumming
ACII, FCILA
Neil has over 30 years' adjusting experience, having previously been with McLarens Toplis. He has wide commercial and personal lines claims knowledge, and particular experience of managing broker/insurer schemes. With excellent soft skills, he is often complimented on the high level of customer care and added value he brings to the adjustment of household claims.
.jpg)
Terry Diamond
Terry has over 20 years experience as a Property loss adjuster. He joined QuestGates in 2009 from GAB Robins and has dealt with a wide range of Complex Domestic, High Net Worth and Commercial claims, both in the UK and abroad, particularly hurricane claims in the Caribbean.
Mary Griffith-Thompson
ACII
Mary is a consultant who works on a number of specialist claims for QuestGates. Having trained as a Fine Art Auctioneer and Valuer, she spent over a decade as a Loss Adjuster specialising in Fine Art & Antique Claims for McLarens. Now, with over 20 years experience in the Antiques and Insurance sector, Mary deals with the entire range of claims, from the more modest 'antique' items and collectibles to losses of far greater value suffered by private owners, museums and dealers. In addition to the more usual items stolen or damaged, she specialises in claims involving unusual objects for which it proves difficult to obtain a professional valuation.
.jpg)
Fergus Johnstone
ACII, FCILA
Fergus has 30 years loss adjusting experience both in Northern Ireland and mainland UK. Former director of McLarens Toplis with very wide experience of property claims, including complex and major losses. During his 11 years in Northern Ireland, Fergus specialised in handling major terrorist explosion incidents. He also has a background of managing and troubleshooting on a number of high profile client accounts, both commercial and personal lines.
.jpg)
Simon Jones
LLB(Hons) ACILA
Simon joined QuestGates in 2008 with responsibility for the development of the company's Lloyd's and London market business. With nearly 15 years experience, he was operations director for Carmichaels, where he was responsible for several commercial and HNW accounts. Prior to that he worked for McLarens/Teceris, where his adjusting experience included exposure to complex and major losses, coupled with operational and account management.
.jpg)
Hugh McLelland
BSc, FCILA
Divisional Director. Hugh has over 25 years in adjusting, with wide practical experience of commercial and household property losses, including extensive major loss team leader involvement, and specialises in complex buildings issues. He has, for many years, dealt with high net worth losses in major Scottish houses and estates, and has carried out risk management surveys and valuations on behalf of Insurers. Hugh also has extensive experience of the restoration of historic listed buildings and their contents.
Graham Palfreyman
BA(Hons) ACIS
With nearly 20 years adjusting experience, Graham has wide practical knowledge of commercial and personal lines property claims. He was a pivotal member of our Carlisle Response Team, handling the majority of the larger and more complex household claims arising from this incident. Graham has developed excellent relationships with our instructing principals with a number of them specifically requesting his involvement on difficult/high value claims.
.jpg)
Kevin Terry
MCIOB, MASI, MBEng, MaPS, MRICS, ACILA
Kevin has 17 years loss adjusting experience and is qualified in many disciplines, including building surveying and engineering. His career includes major loss team involvement and secondment abroad as part of a catastrophe response team. With extensive experience in product development and client liaison, as well as hands on customer facing activity, Kevin is responsible for our subsidence and project management disciplines.
