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 Ross Macpherson ACII, ACILA |
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Originally from an insurance company background, Ross has over 17 years adjusting experience in the technical personal lines and commercial areas. He also has wide experience of client relationship management. Ross is a main board director and is Technical Director for the Property Division, responsible for technical compliance and development.
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 Greg Laker ACII, ACILA |
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Greg began his career with an insurer before entering loss adjusting over 15 years ago, during which time he has gained very wide property adjusting experience, coupled with extensive experience in account management and the development of bespoke solutions for clients. Greg is a main board director and Operations Director for Property Division.
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 Hugh McLelland BSc, FCILA |
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Divisional Director. Hugh has over 25 years in adjusting, with wide practical experience of commercial and household property losses, including extensive major loss team leader involvement, and specialises in complex buildings issues. He has, for many years, dealt with high net worth losses in major Scottish houses and estates, and has carried out risk management surveys and valuations on behalf of Insurers. Hugh also has extensive experience of the restoration of historic listed buildings and their contents.
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 Fergus Johnstone ACII, FCILA |
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Fergus has 30 years loss adjusting experience both in Northern Ireland and mainland UK. Former director of McLarens Toplis with very wide experience of property claims, including complex and major losses. During his 11 years in Northern Ireland, Fergus specialised in handling major terrorist explosion incidents. He also has a background of managing and troubleshooting on a number of high profile client accounts, both commercial and personal lines.
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 Graham Palfreyman BA(Hons) ACIS |
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With nearly 20 years adjusting experience, Graham has wide practical knowledge of commercial and personal lines property claims. He was a pivotal member of our Carlisle Response Team, handling the majority of the larger and more complex household claims arising from this incident. Graham has developed excellent relationships with our instructing principals with a number of them specifically requesting his involvement on difficult/high value claims.
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 Kevin Terry MCIOB, MASI, MBEng, MaPS, MRICS, ACILA |
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Kevin has 17 years loss adjusting experience and is qualified in many disciplines, including building surveying and engineering. His career includes major loss team involvement and secondment abroad as part of a catastrophe response team. With extensive experience in product development and client liaison, as well as hands on customer facing activity, Kevin is responsible for our subsidence and project management disciplines.
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 Clive Bishop MRICS |
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As UK Senior Surveyor for QuestGates, Clive is a Quantity Surveyor with 18 years in loss adjusting. He is experienced in all aspects of building losses, but particularly historic and listed buildings, buildings defects and subsidence. With extensive knowledge and experience of Major Loss claims, which he developed in major practise, Clive is a key player in our specialist team.
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 Neil Cumming ACII, FCILA |
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Neil has over 30 years' adjusting experience, having previously been with McLarens Toplis. He has wide commercial and personal lines claims knowledge, and particular experience of managing broker/insurer schemes. With excellent soft skills, he is often complimented on the high level of customer care and added value he brings to the adjustment of household claims.
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 Paul Britton BA(Hons), MRICS, FRSA |
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A consultant to QuestGates, Paul runs an independent art surveying and valuation practice which he formed in 2006. He is a Chartered Arts & Antiques surveyor and gained extensive experience within various specialist sectors of the UK art market before becoming Fine Art Surveyor for an international loss adjusting company. He is widely published on professional valuation practice within the Private Clients sector.
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 Mary Griffith-Thompson ACII |
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Mary is a consultant who works on a number of specialist claims for QuestGates. Having trained as a Fine Art Auctioneer and Valuer, she spent over a decade as a Loss Adjuster specialising in Fine Art & Antique Claims for McLarens. Now, with over 20 years experience in the Antiques and Insurance sector, Mary deals with the entire range of claims, from the more modest 'antique' items and collectibles to losses of far greater value suffered by private owners, museums and dealers. In addition to the more usual items stolen or damaged, she specialises in claims involving unusual objects for which it proves difficult to obtain a professional valuation.
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 Simon Jones LLB(Hons) ACILA |
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Simon joined QuestGates in 2008 with responsibility for the development of the company's Lloyd's and London market business. With nearly 15 years experience, he was operations director for Carmichaels, where he was responsible for several commercial and HNW accounts. Prior to that he worked for McLarens/Teceris, where his adjusting experience included exposure to complex and major losses, coupled with operational and account management.
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 Terry Diamond |
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Terry has over 20 years experience as a Property loss adjuster. He joined QuestGates in 2009 from GAB Robins and has dealt with a wide range of Complex Domestic, High Net Worth and Commercial claims, both in the UK and abroad, particularly hurricane claims in the Caribbean.
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