Our claims management system, known as QG.net, uses robust and secure Microsoft platforms to integrate all data and delivery processes. Vastly scalable, flexible and capable of being fully tailored to meet customer requirements, the system is maintained and developed in-house, enabling a flexible and innovative response to client needs with fast turn round times.

Key features include:

• The ability to receive instructions electronically and auto-populate data fields
  
  
• The automated acknowledgement of new instructions
  
  
• Sophisticated diary, workflow and supervision systems that allow process control at all stages
  
  
• Individual cases have 'Case Plans' that capture key data, thought processes and milestones in the lifespan of a claim, enabling full management control and quality management information production
  
  
• Document assembly modules that enable the production of reports tailored precisely to client requirements
  
  
• Automated measurement of service standard compliance, tailored to client specific requirements
  
  
• The use of both insurer and insured web portals to facilitate access to key information, and enabling clients to log new claims
  
  
• Extensive use of web technologies, supporting in particular our Motor and QGV products
  
  
• Integrated quality assurance audit modules
  
  
• A totally flexible management information capability which enables MI suites to be designed to precise customer requirements
  
  
• The system is accessible by authorised users both from the office and remotely, enabling total flexibility and management of the working environment
  
  
• The system has the capability to import and export claims data from and to other systems
  
  
• Robust back up and restoration protection to guarantee business continuity.