SERVICES - Property

Committed to providing an unrivalled property loss adjusting service, QuestGates utilises experienced personnel whose expertise is derived from many years practical handling of property claims across all sectors. At the heart of the QuestGates property product is the belief that our team of expert technical loss adjusters, unencumbered by any involvement in high volume claims processing activity, adds real value to clients searching for a bespoke and innovative property adjusting solution.

Building upon the service delivered by QGV, our property claims validations division, the QuestGates property loss adjusting service has been developed a tailored service to meet the loss adjusting requirements of insurers, brokers and corporate clients, we select from a combination of personnel, bringing together both management and technical skills.

Our property loss adjusting service provides:

  • Dedicated claims reception
  • A rapid quality response 
  • Effective initial and subsequent communication to all parties 
  • Expert policy interpretation 
  • The eradication of leakage 
  • Professional negotiation 
  • Pro-active management of the claim 
  • Early restoration of business activity 
  • Cost and timescale control 
  • High levels of customer satisfaction

QuestGates has a dedicated Counter Fraud division which has an established reputation for identifying and proving fraud.

Working with our property division are selected preferred suppliers who provide support in key areas:

  • Forensic science investigation
  • Forensic accountancy
  • Disaster recovery and damage mitigation 
  • Temporary accommodation 
  • Project management
  • Structural engineering 
  • Third party recoveries 
  • Valuation services

In addition, and if circumstances require, QuestGates has the capability to introduce repairers from a bespoke Managed Contractor and Supplier Network, providing an efficient and cost effective repair process that streamlines the handling of building claims and further raises customer satisfaction.

Recognising the importance of the broker in the claims process, we have also developed bespoke broker updates to ensure that intermediaries are kept appraised of salient issues and the progress of the claim, thus avoiding prompts for updates.

Meet the QuestGates Property team.


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