SERVICES - Real Estate

As the UK's largest independently owned loss adjusting company, QuestGates has grown by developing innovative claims solutions, delivered to an extremely high standard. Our key skills and experience, combined with a large degree of flexibility, enable us to provide clients with a professional yet personal service, regardless of the size of the claim.

Such a consistently high quality service is particularly important for property investors, who require claims to be resolved swiftly, something best achieved through a specialised team with experience in handling Property Investors claims.

The rapport that comes from assigning dedicated account handlers to each client, which in turn builds knowledge and understanding, enables us to provide a truly individual service.

By tailoring a bespoke process to meet our clients' individual needs, we are able to deal with schemes that produce both high volumes of claims as well as specialised individual cases. Our Property Investors team is committed to ensuring that all clients and claims are treated individually. Boasting a wide range of skills and expertise, our dedicated teams are focused exclusively on providing both client and broker with the highest level of service on every occasion.

Our adjusters, supported by internal resources and leading edge IT, manage claims from inception to settlement, providing a flexible and personal service throughout. This approach helps us maximise the response we are able to provide in urgent situations.

Our unparalleled service includes:

  • Immediate evaluation of new instructions to ensure appropriate action
  • Ownership of each claim by a dedicated handler, from inception to settlement
  • Single point of contact for each client
  • Designated adjuster managing claims that require visits and technical review
  • Client access to live claims data via QuestGates' B2B portal, which enables viewing of reports, current situation and MI
  • Real time claims bordereaux available via our claims management system, QG.Net
  • Innovative solutions to accurately determine the cause, scope and pricing for low value building claims
  • Surge planning dedicated to Property Investors' portfoliosRegular review meetings with all stakeholdersAccess to your dedicated account management team whenever you need it
  • Access to the QuestGates out of hours claims helpline, which is dedicated to specialist clients rather than high volumes of domestic claim

Whatever your needs, you can be sure that QuestGates Property Investors Division has a solution that will work for you.

Meet the QuestGates Property Investors team.


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