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Impartial validations
The correct validation of building claims requires specialist technical knowledge and experience; the use of an independent validation service adds value by ensuring that such decisions are absolutely impartial. Developed to meet the requirements of insurers who do not require a full loss adjusting service, but nevertheless need to establish the cause and cost of building reinstatement, QGV, a wholly owned subsidiary of QuestGates, provides an alternative, cost effective solution. Working in conjunction with insurers' own claims handling operations and, where relevant, contractor network arrangements, QGV's independent nationwide service adds real value for clients who require an effective and flexible building claims validation solution. QGV embodies all of the service values of its parent company, providing: |
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A rapid response to instructions
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Correct identification of the cause of damage |
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Accurate assessment of policy liability |
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Elimination of over-scoping by contractors |
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A realistic market rate for repairs |
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Delivery of the claim decision to the insured's complete understanding |
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Liaison with brokers and other interested parties, where relevant |
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High customer satisfaction levels |
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Optimal claim lifecycle periods |
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| Management information tailored to insurer's own requirements | |||
| QGV's unique skill set enables us to settle claims face to face with the insured or, if appropriate, effect reinstatement in conjunction with your chosen contractor network, thus facilitating complete customer choice. Reports include photographic evidence and a repair specification/cost where policy liability exists. The combination of our experienced external surveying team, highly skilled office based management facility and market leading claims management system enable us to deliver exceptional customer service and prompt claim settlements. Principal areas of activity include claims relating to: |
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| Roofs | |||
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Chimneys |
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Walls |
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Ceilings |
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Floors |
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Plasterwork and decoration |
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QGV provides specialism, expertise and speed of settlement which we believe is unique and market leading. |
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| For further information on QuestGates' Building Claims Validation services, please contact: Chris Hall, Managing Director or Chris Brown, on info@questgates.co.uk |
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