The adjustment of complex and major losses has traditionally been concerned with large commercial claims, which are usually handled by highly qualified and experienced adjusters. Household major loss claims have, however, rarely received the same attention, often resulting in poor cost control and low customer satisfaction.
Without the appointment of an experienced team following substantial household fires or weather related surges such as floods, which can lead to large numbers of high value claims, such claims can result in, among other things, inaccurate scoping, loss of control, delays and poor customer experience, all of which can mean increased costs for the insurer. With a reputation for providing high quality technical adjusting services, QuestGates has developed Advantage, a dedicated specialist service which provides a cost effective and flexible solution for the total management of such claims.
It is widely recognised that the unpredictable nature of insurance claims, particularly those related to the weather, makes it impossible for any company to provide a full and dedicated workforce of sufficient size to cope with all types and size of claim. As a specialist loss adjuster, QuestGates does not provide high volume process driven claims-handling solutions and is therefore able to focus on large or specialist claims.
QuestGates has a long established relationship with PMC UK Property Solutions Ltd, an insurance focused supplier of surveying and engineering services with an established network of restoration contractors. This relationship, coupled with priority arrangements for facilities such as alternative accommodation and contents replacement, ensures that all aspects of any loss are fully catered for. QuestGates Advantage has been specifically developed in conjunction with PMC to provide a total management solution for the handling of large or complex household claims. Advantage provides all relevant services as and when required, while ensuring a consistently high level of service, the details of which are agreed at the start of each claim and maintained throughout. In addition to the dedicated adjuster and project manager, an office based claims technician supports the team and liaises with suppliers and the insured, ensuring efficient claims settlement and maximising policyholder satisfaction.
QuestGates Advantage offers a wide range of benefits including:
It is widely recognised that the unpredictable nature of insurance claims, particularly those related to the weather, makes it impossible for any company to provide a full and dedicated workforce of sufficient size to cope with all types and size of claim. As a specialist loss adjuster, QuestGates does not provide high volume process driven claims-handling solutions and is therefore able to focus on large or specialist claims.
QuestGates has a long established relationship with PMC UK Property Solutions Ltd, an insurance focused supplier of surveying and engineering services with an established network of restoration contractors. This relationship, coupled with priority arrangements for facilities such as alternative accommodation and contents replacement, ensures that all aspects of any loss are fully catered for. QuestGates Advantage has been specifically developed in conjunction with PMC to provide a total management solution for the handling of large or complex household claims. Advantage provides all relevant services as and when required, while ensuring a consistently high level of service, the details of which are agreed at the start of each claim and maintained throughout. In addition to the dedicated adjuster and project manager, an office based claims technician supports the team and liaises with suppliers and the insured, ensuring efficient claims settlement and maximising policyholder satisfaction.
QuestGates Advantage offers a wide range of benefits including:
