Liability		Property		Environmental
Motor		Subsidence		Complex & Major Loss
Private Clients		Equestrian		Valuations
Industrial Disease		Engineering & Technology		Professional Indemnity
Building Claims Validation		Property Investors		Third Party Property Damage
Household Major Loss		Counter Fraud
Liability			Meet the Team

QuestGates is steeped in experience of adjusting the full range of Liability claims across the UK. We aim to provide an early and comprehensive investigation of all claims, ensuring timely and accurate evaluation of both policy liability and quantum, so as to enable underwriters to assess the extent of their potential exposure at the earliest possible stage. We look to be innovative in dealing with the changing face of insurance and the law and proactively support risk management activity, thereby assisting in stemming the tide of a potentially escalating claims culture.

Supported by sophisticated management information systems, our team can therefore provide a comprehensive and expert approach to claims handling across the following principal areas:

	Employers Liability
	Public & Products Liability
	Professional Indemnity
	Specialist Liability Services

Employers Liability: from straightforward work related accidents to complex areas of catastrophic injury and industrial disease claims, QuestGates has the capability and capacity to deliver a first class technical investigation and claims handling service. We are fully conversant with the CPR and pre-action injury/disease protocols and can access the most up-to-date liability and quantum case law and statutory instruments.

We gather key evidence from the most relevant sources at the outset, to ensure that our clients minimise their claims spend by contesting appropriate cases and acknowledging those where economy is best served by beneficially negotiating early settlements. We focus strongly on minimising elapsed time.

Benefiting from a dedicated Occupational Disease Unit, we are able to offer clients a bespoke service in the investigation and proactive handling of a wide range of industrial disease claims, including asbestosis, vibration white finger, repetitive strain injury, stress, passive smoking, occupational asthma, deafness, dermatitis and other skin related conditions.

To support a speedy resolution of claims, we can call upon a team of medical experts to address the relevant medical issues and give authoritative analysis of diagnoses and prognoses.

We also involve rehabilitation specialists to assess recovery with a view to ensuring individuals are back to work as soon as possible, thus promoting the speedy and efficient recovery of the patient whilst protecting the interests of the insurer.


Public & Products Liability: QuestGates has wide ranging experience and capabilities in these two important classes of business, ranging from minor incidents of property damage or personal injury right through to multi-million pound catastrophes.

When required, our specialist adjusters are supported by forensic accountancy, construction and engineering expertise, together with the skillbase available within our Property and Environmental divisions.

Our experience extends across individual claims through to bespoke claims handling programmes for corporate clients that require multiple claims handling capacity and account management from dedicated teams.

An expert full investigation and claims handling service is provided, again focusing strongly on the proactive resolution of claims and risk management issues, whilst remaining sensitive to the commercial considerations that often arise where claimants have a trading relationship with the insured.


Professional Indemnity: QuestGates has a number of adjusters who specialise in the field of Professional Indemnity claims.

Our experience is wide and varied across an increasing range of professions. In common with other classes of liability related business, the growing trend of actions against professionals needs to be addressed by prompt and comprehensive investigations underpinned by a detailed knowledge of policy covers, exclusions and restrictions together with case law in this complex area.


Specialist Liability Services: QuestGates also offers specialist services in other Liability areas, including:

Contractors All Risks/Contractors Liability

Sports

Leisure

Equestrian

Agricultural

Tour Operators Liability

We are particularly active in the leisure industry, commonly dealing with incidents involving night clubs, public houses, leisure attractions, riding schools and other equestrian related activities, dry ski slopes, go carting, indoor rock climbing, paintballing etc.

With an increasing number of major developments in the Liability market, we can also provide up-to-date and focused training, tailored to suit the individual needs of clients.