Whilst many loss adjusters handle subsidence claims in a similar way to other high-volume claims, QuestGates believes in considering and pro-actively managing the correct strategy on a case by case basis, whilst implementing innovative yet robust IT practices.
QuestGates is able to provide its services on a nationwide basis and has recognised the need to focus on both customer satisfaction and claims cost. Its Subsidence Unit is entirely dedicated to the management of subsidence and related claims, including commercial, domestic (non high-volume), high net worth and VIP.
Operating through a network of offices, QuestGates' Subsidence Unit delivers focused adjusting and engineering expertise and provides insurers with a flexible approach to ensure that subsidence claims are managed not only professionally and cost effectively, but also in a way tailored to suit insurers' individual requirements.
To supplement its in-house capability, QuestGates can also provide a fully project managed solution, where required, via a joint venture company QuestGates PMC Ltd.
The development of new IT systems in recent years has gone some way to improving the management of low value, high volume claims. Whilst many loss adjusters handle subsidence claims in the same way that they deal with high volume claims, QuestGates strongly believes that each subsidence claim is unique. In order to properly diagnose and repair subsidence damaged buildings, IT systems must be supported by experienced qualified adjusters with specific expertise in surveying and engineering.
The Subsidence Unit and the joint venture company QuestGates PMC Ltd employ QuestGates' secure web-based claims management system QG.net. This sophisticated centralised IT system enables a seamless instruction-to-conclusion service to be provided by QuestGates' specialists, whilst also providing technical support to the insurer by allowing real time access to data fields. By dedicating an experienced adjuster to each claim, QuestGates' Subsidence Unit offers complete continuity and a personalised service.
The unit provides:
Operating through a network of offices, QuestGates' Subsidence Unit delivers focused adjusting and engineering expertise and provides insurers with a flexible approach to ensure that subsidence claims are managed not only professionally and cost effectively, but also in a way tailored to suit insurers' individual requirements.
To supplement its in-house capability, QuestGates can also provide a fully project managed solution, where required, via a joint venture company QuestGates PMC Ltd.
The development of new IT systems in recent years has gone some way to improving the management of low value, high volume claims. Whilst many loss adjusters handle subsidence claims in the same way that they deal with high volume claims, QuestGates strongly believes that each subsidence claim is unique. In order to properly diagnose and repair subsidence damaged buildings, IT systems must be supported by experienced qualified adjusters with specific expertise in surveying and engineering.
The Subsidence Unit and the joint venture company QuestGates PMC Ltd employ QuestGates' secure web-based claims management system QG.net. This sophisticated centralised IT system enables a seamless instruction-to-conclusion service to be provided by QuestGates' specialists, whilst also providing technical support to the insurer by allowing real time access to data fields. By dedicating an experienced adjuster to each claim, QuestGates' Subsidence Unit offers complete continuity and a personalised service.
The unit provides:
