SERVICES - Surveying Services

By overseeing our Subsidence, Third Party Property Damage and Valuation services, the QuestGates Surveying Services team seeks to use its specialist expertise to add value to our adjusting operations and to provide both an internal and external referral resource.  

The team has extensive expertise in the fields of Surveying, Construction and both Civil and Structural Engineering, which enables their substantial experience to be utilised to help progress a claim in the most appropriate way, specifically:

  • Desktop Building Claims Validation

Where specialist expertise is required to validate quotations received from a Policyholder, we offer a desktop validation and estimation service to aid our Principals in the consideration of liability and negotiation of quantum.

  • Claims Audit

We offer audit of live and ongoing major loss claims, where mutual beneficiaries require protection of their assets, to ensure reinstatement is adequately completed and if necessary by handling payments on a first loss payee basis.  We also offer closed file audit, specifically, but not solely, in the arena of Subsidence claims.

  • Building Defect Reports

When a more enhanced or specialist view is required to support or uphold a policy liability decision, we offer a simple form report detailing circumstances of discovery, nature and extent of damage and cause, together with helpful recommendations regarding repair and estimated cost.

  • Building Contractor Fulfilment

To provide a prompt and efficient way of reinstating property damage, whilst working to pre-agreed schedules of rates and service levels. Importantly we feel that this should be independent of validation and do not believe in receiving payment via commissions.

  • Project Management of Reinstatement

We have the expertise to provide a fully qualified building professional, capable of validating and managing mitigation, scheduling and designing reinstatement works and administrating the fulfilment of repairs under JCT Contract Works for works of a higher value, including CDM and Party Wall duties.

Subsidence

Traditionally, Subsidence has been considered a complex and time consuming issue and consistent with our aim to be the UKs leading specialist loss adjuster therefore, we have developed an unrivalled solution for the pro-active and pragmatic handling of Subsidence claims, without sacrificing technical quality.  The Subsidence Hub boasts highly experienced Subsidence Claims Managers responsible for the desktop investigation and pro-active management of Subsidence losses, whilst ensuring regular and meaningful updates are provided to our customers and clients alike.

Our Claims Managers also direct a national network of known and trusted Engineers, Adjusters, Contractors and Specialists to reach the most efficient and  economic conclusion to a claim.  We believe this solution offers significant reduction to claim life cycle and claim spend.

Our service provides:

  • Claims triage utilising experienced Subsidence professionals
  • Correct early diagnosis and policy interpretation; often from a desktop
  • Pro-active diary management with regular updates
  • Early response to emergency works
  • Pro-active mitigation management
  • Access to a network of specialist Contractors
  • Pro-active management of contributions and recoveries
  • Enhanced customer satisfaction and retention
  • Reduced elapsed times

Third Party Property Damage

Innovative and flexible, QuestGates's Third Party Property Damage service provides an efficient, technically competent and cost effective solution for all categories of third party material damage, highways and street furniture, business interruption and economic loss claims, whether brought direct or in subrogation.

Our TPPD Hub, boasts highly experienced Claims Managers, qualified and experienced in Building Surveying, Construction, Civil Engineering and Loss Adjusting including Motor Liability, responsible for the desktop investigation and pro-active management of losses, whilst ensuring regular and meaningful update to our Customers and Clients alike.

Our Claims Managers also direct a national network of known and trusted Engineers, Adjusters, Contractors and Specialists to reach the most efficient and  economic conclusion to a claim.  We believe this solution offers significant reduction to claim life cycle and claim spend.

Utilising our extensive cross discipline expertise,  we are able to provide a complete one stop  service, whether the claim is a straightforward  boundary wall impact where liability is not in  dispute, or the most complex property damage / consequential loss claim, where specialist  liability, engineering, surveying, accountancy  and/or environmental input is required. 

Specifically, QuestGates is able to add value in the following core areas:

  • Desktop and Field Investigation
  • Quantum validation
  • Liability
  • Negotiation
  • Part 36, RTA insurer or Without Prejudice scenarios
  • Specialist multi disciplined and managed solutions
  • Major Loss comprising material damage or business interruption

Valuations

Our Valuation team comprises Chartered Surveyors and Loss Adjusters, all with many years experience of arranging claims re-instatement and conducting valuations. Many clients, including insurers, brokers, businesses and members of the public utilise our valuation services as they extend beyond a singular buildings valuation service to include:

  • Buildings – both commercial and household
  • Plant, Machinery and Contents
  • Fine Art and Antiques
  • Business Interruption Surveys

Now recognised as one of the leading providers of insurance related valuations in the UK, QuestGates has joined up with a number of insurers to supply valuation services to their policyholders and also operates the British Insurance Brokers Association (BIBA) Valuation Facility for the benefit of its members.

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