• COMPLEX HOUSEHOLD

Complex Household

 30% reduction in elapsed settlement times since introducing our tablet/smartphone technology

The adjustment of complex and major losses has traditionally been concerned with large commercial claims, which are usually handled by highly qualified and experienced adjusters. Complex or large household claims have rarely received the same attention, often resulting in poor cost control and low customer satisfaction.

Utilising the unrivalled expertise and experience contained within our adjusting team, and calling upon our colleagues in our Surveying Services team when appropriate, we are able to devote the time and skill required to manage large or complex household claims to a speedy and satisfactory conclusion.

QuestGates has long established relationships with insurance focused suppliers and access to an independent network of restoration contractors. These relationships, coupled with priority arrangements for facilities such as alternative accommodation and contents replacement, ensures that all aspects of any loss are fully catered for.

We aim to provide a project managed solution for the handling of large or complex household claims throughout the life of the claim. In addition to the dedicated adjuster and project manager, an office based concierge member supports the team and liaises with suppliers and the insured. This allows for ensuring efficient claims settlement and maximising customer satisfaction.

We believe QuestGates is at the forefront of mobile claims technology. Since introducing the latest tablet/smartphone technology to our field staff alongside the launch of our bespoke operating system, QUBE, we have greatly improved the speed of communication both from the field to our office based teams in addition to our clients and their customers.

Colin Ganson – Divisional Director, Property

BSc ACII ACILA

colin.ganson@questgates.co.uk

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Kevin Leake – Regional Manager 

Adv Dip CII 

kevin.leake@questgates.co.uk

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Tony Ryan – Quality Assurance Manager

Cert CILA

tony.ryan@questgates.co.uk

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