Alistair Steward to address ILC Commercial Claims Conference

We’re delighted to announce that our director, business development, Alistair Steward, has been asked to join the speaker line-up at the second ILC Commercial Claims Conference at the Ricoh Arena in Coventry on Thursday 24th November.

The theme of the conference is challenging customer service in the complex world of commercial claims and the ILC team have brought together a distinguished panel of speakers to give their insights about how the insurance industry views its relationship with its customers.

The panel will consider who the customer is, who they belong to and how to deliver the best in customer service which will include examining what that service looks like from the perspective of the broker, the insurer and the supplier.

With 30 years’ experience in the insurance claims environment, Alistair will be discussing how the attitude to customer service has changed in the loss adjusting sector and share the feedback QuestGates has received following the publication of its Broker Charter in 2015.

If you are interested in attending the event, tickets are still available. To find out more or buy a ticket, simply click here.