CLAIMS MAGAZINE: TS Adjusting rebranded to become QuestGates third-party property damage division

7th July 2018
This article has been reproduced

Loss adjuster QuestGates is bringing together all of its third-party property damage services under the QuestGates name, including its 2015 acquisition, TS Adjusting.

Effective 16 July, the TS team will operate as the QuestGates third-party property damage division, reporting to director Stuart Lansdown.

Dan Welsford has been appointed as operations manager and Tom Massarella has been made training and development manager. The team will remain based in Northampton.

QuestGates managing director Chris Hall said of the rebrand: “We have built a powerful, well recognised brand over the past 15 years—and one that has become renowned for its customer focus and service. The team at TS contains highly qualified professionals and they have proven their commitment to our values of providing technical expertise with a personal approach.”

“The process improvements TS have achieved through the application of digital initiatives continue to drive down both claim lifecycles and cost, so we feel it makes sense to fully recognise this by bringing them under the QuestGates brand and creating this new division. In addition the division will migrate to our award winning claims management system, QUBE, which has greatly enhanced MI capabilities and supports remote working which will facilitate better use of merged engineering, surveying and validation resources.”

Earlier this year, QuestGates launched a new service for agricultural claims following the appointment of Frank McGaffney to its team.