Idex GI Newsletter – QuestGates IIC accreditation included

General Insurance Newsletter – Friday 3rd November 2017: Leading specialist loss adjuster QuestGates has announced that it continues to be recognised for its exceptional customer service by leading customer experience agency, Investor in Customers (IIC). The new IIC Gold Award, which replaces the previous 3-star accolade, is awarded to organisations that demonstrate excellence in four key areas: understanding clients, meeting their needs, delighting them and creating loyalty.