Insurance Business online- Loss adjuster QuestGates launches new real estate division


Loss adjuster QuestGates is launching a new real estate division which it says will provide a bespoke service for property investors and their property managers across the UK and Ireland.

The dedicated portal, which the company believes to be a first in the real estate market, will allow clients and other stakeholders to view live claims data. Users will be able to “self-serve” MI and view notes, reports, videos and other images, along with tracking reserves and key milestones. Clients will also be able to upload relevant documents and footage from their mobile devices.

“Property investors and property managers demand consistently high levels of service and swift resolution when it comes to making a claim,” Alistair Steward, director, business development, said in a statement.

“Furthermore, brokers need confidence that their real estate clients’ claims are being well managed with clear communication throughout, something they have not always received. By providing a dedicated web portal and leveraging the expertise we already have in-house, we are now well placed to meet these specialist needs whether dealing with large commercial portfolios or high end residential developments,” he went on to say.

QuestGates’ regional manager, Robin Ehrlich, has been promoted to the newly formed position of head of real estate. In addition to developing client relationships, he will retain hands on involvement by forming part of the major loss team managing large and complex real estate claims, the company said.

“This is an exciting new venture both for QuestGates and for me personally,” Ehrlich commented. “By combining our market-leading and bespoke technology to support both our adjusters and clients in this specialist area and with our usual focus on exemplary customer service, we will ensure that real estate clients experience an unparalleled loss adjusting response.”

The new proposition will include immediate evaluation of new instructions to ensure appropriate day one response, the company said. The real estate adjusters will be supported by a “dedicated concierge team” to provide proactive claim management and availability to answer client queries in the event the adjuster is not available. Clients can also take advantage of the QuestGates building valuations and surveying services.