QuestGates announced as a Commercial Insurance Awards Finalist
8 December 2017: Leading specialist loss adjuster, QuestGates, is proud to have been shortlisted in the Intermediary of the Year category at the 2018 Commercial Insurance Awards.
The QuestGates entry focused on the introduction of its new Concierge team based in its Birmingham headquarters and in particular, this team’s initiative to identify, prioritise and manage vulnerable customers with appropriate levels of care and empathy without affecting other claim lifecycles.
QuestGates director, Alistair Steward, said: “QuestGates has always sought to deliver exceptional loss adjusting services by maintaining our commitment to employing and retaining the best claims talent, along with an unwavering desire to demonstrate year on year customer service improvement. We are exceptionally proud of the performance this new team produced in very challenging conditions. The fact that they took it to another level by creating and implementing a new service initiative is testimony to the true desire all our staff have to maintaining our business’s reputation for excellent customer service.”
Now in their fifth year, the Commercial Insurance Awards, hosted by CIR Magazine, are the showcase for excellence within commercial insurance. The Commercial Insurance Awards are unique in rewarding the particular issues around the insurance of commercial enterprises and were created to allow the commercial insurance sector to shine.
Independently judged, the winners will be announced at Awards Gala Dinner & Ceremony on 8 March 2018 at the Millennium Hotel London Mayfair.