QuestGates announces major restructure

8 February 2019: Following a period of sustained growth and to ensure appropriate succession planning, QuestGates announces a major restructure to its business creating four distinct operating divisions: Property, Third Party, Motor and Specialist Services.

Colin Ganson will lead the Property division which encompasses the HNW and complex household, commercial property, property TPA services, surveying, counter fraud and major loss teams.

The Third Party division will be headed up by Stuart Lansdown and will consist of the liability investigations (including complex and major loss) and claims handling teams as well as the third party property damage teams.

Steve Thompson will remain responsible for the Motor division which undertakes motor liability, fraud and theft investigations, trace and recoveries, MOJ, surveillance and claimant profiling.

Glen Donaldson has been promoted to lead the newly formed Specialist Services division which will include the agriculture, forestry, environmental and cyber teams as well as the company’s international partnership relationships.

Hyperion, which is owned by QuestGates and operates in the motor, entertainment, lottery and contingency markets, will continue to report directly to the company’s Executive Board.

QuestGates Managing Director, Chris Hall, says: “Since forming QuestGates back in 2003 we have remained true to our founding principle to focus on areas where we can add real value through technical expertise, innovation and service delivery. Combining that focus with cutting edge technology has seen our business grow year on year, making us the UK’s largest independent specialist loss adjusting company.

“Our appointment as the UK and Ireland partner to the vrs Adjusters organisation in the latter part of last year follows this model, providing our business with an enormous opportunity to establish ourselves internationally. We believe that creating these four specific divisions, each with a dedicated head, will ensure that we continue to remain innovative and grow while delivering the services levels for which we are renowned.”