QuestGates named Loss Adjuster of the Year at 2018 Claims Awards
22 June 2018: We are incredibly proud to announce that QuestGates was named Loss Adjuster of the Year at the 2018 Claims Awards hosted by Insurance Post at the Royal Garden Hotel in London.
QuestGates Director, Alistair Steward, says: “We are all delighted that the judges recognised the hard work that our entire team has undertaken to create a loss adjusting business that delivers connected claims solutions – something we believe really sets us apart from our competitors.
“We’ve invested in our technology to introduce new digital solutions and improved service delivery. Combining these with the expertise of our people, we have reduced claims lifecycles and delivered indemnity spend savings – but not to the detriment of the customer. Our Net Promoter Scores have increased across all areas of our business over the last year which reflects our commitment to putting the customer at the centre of everything we do.”
The judges in this category were looking for evidence that a loss adjusting firm has made a significant mark over the past 12 months and achieved success in commercial, domestic or both whether through a mixture of technical ability and the application of innovative ideas, to the quality of the service offered to an instructing partner.