QuestGates revamps Cyber unit

30th September 2021: Specialist loss adjuster QuestGates today announces a further enhancement of its cyber investigation service with the appointment of Will Gow as Head of Cyber and Financial Lines.

Will is a specialist in cyber and financial lines insurance claims and as a qualified solicitor, is well experienced in cyber insurance disputes, third-party claims and asset recovery. He joins QuestGates from ASL where he has spent the last two years specialising in cyber claims including ransomware, crypto losses, fraud, data losses, business interruption and incident investigation as well as financial lines insurance claims including management liability, professional and financial risks.

He also works closely with law enforcement on a voluntary basis, leading and managing teams in tackling fraud, cyber and serious crime.

QuestGates Director – Specialist Services, Glen Donaldson, says: “Since launching our cyber claims and incident response service several years ago, our team has been managing an increasing volume of cases involving some of the most common ransomware variants such as Sodinokibi, Ryuk and Netwalker, as well as the recent LockFile and Microsoft Exchange attacks. We have also added a number of specialist partners to give us the scale and expertise to offer an immediate incident response and remediation service to any business that has fallen victim to a cyber-attack, whether an SME or global entity.

“However, cyber is possibly the most dynamic area of the insurance market and the criminals are constantly evolving their attack vectors. We recognised the need to deepen our bench of experts and are delighted to welcome Will on board to lead our cyber and financial lines team, grow their skills and develop our service to stay not just on top of current trends, but be one step ahead.”

Commenting on his new role at QuestGates, Will adds: “I’m delighted to be joining the QuestGates team, who offer an unrivalled dynamic and agile approach to loss adjusting. This is key in the field of cyber, which is ever-changing, disruptive and requires equally innovative solutions. Threat actors are more tenacious now than ever and aren’t slowing down anytime soon. I’m excited to explore how the existing technological capabilities at QuestGates can be further enhanced for incident response through to asset recovery, building a tailored client-centric claims approach combined with a full-service financial lines market offering.”