QuestGates Scoops Commercial Insurance Award
12 March 2018: We are extremely proud to announce that QuestGates was named as the winner of the Intermediary of the Year category at the 2018 Commercial Insurance Awards.
This award recognises the intermediary (from loss adjusters and assessors to claims management and other service providers) that the judges feel has achieved the most over the past year in terms of customer service, demonstrating both forward-thinking and excellence in service provision.
Our entry focused on the work of our Concierge team and in particular, their initiative to identify, prioritise and manage vulnerable customers with appropriate levels of care and empathy as well as reduce claims lifecycles without having a detrimental impact on other claims.
In announcing QuestGates as the winner, the judges commented that the testimonials for our entry spoke volumes about our company with some of the most impressive feedback they had seen in the Commercial Insurance Awards.
QuestGates director, Alistair Steward, says: “I am so proud that our Concierge team has received yet another accolade. I’m particularly glad that Lucy Harvey from our Bolton Concierge team was able to collect the award on behalf of all her colleagues. Since its formation, the service the team provide has not only consistently demonstrated a level of proactivity that helps reduce claim lifecycles but more importantly, a passion for looking after the customer. These are values that have become synonymous with the QuestGates brand.”