We've been using the services of QuestGates for our liability investigations now for a few years and have always found them excellent. Their reports are detailed and provide us with the necessary amount of information we require to make our liability decisions on time.

QuestGates has a proven track record handling the investigation and settlement of liability claims.  Our liability product has been developed to provide a flexible and tailored service able to meet the needs of insurers, brokers and corporate clients.

We bring an innovative approach to these claims, utilising the latest in field based technology to support a detailed technical investigation aimed at helping our clients comply with MoJ timescales, reducing handling costs and improving loss ratios.  Our QUBE operating system fully supports our claims operations and gives full transparency as well as real time access to detailed management information.

With full UK coverage our Liability Investigation and related services are fully MoJ compliant, giving our clients the confidence and peace of mind that they’ll have time to make a properly informed liability decision, within the time permitted.

The principal types of claims handled are:

  • Employers Liability

  • Public and Products Liability

  • Environmental Liability

  • Professional Liability

  • Industrial Disease

Our Services include:

  • Liability Investigation only

  • Full cradle to grave claims handling

  • Liability advice

  • Photographs and document collection

  • Witness Statements

  • Locus inspection

Employers Liability

From simple work-related accidents to the most complex claims for catastrophic injury.  QuestGates has the capacity and capability to deliver a first class technical investigation and/or claims handling service.

The QuestGates approach is to carry out a prompt and thorough investigation, aimed at securing all available evidence and witness testimony, helping our clients make fully informed liability decisions, avoid unnecessary litigation and keep costs a minimum.

Public and Products Liability

Whether the claim related to personal injury or property damage, low value or Complex  Loss, our focus is always on delivering the highest quality service adding value and controlling claim spend.

QuestGates dedicated Liability team has expertise in all aspects of the investigation and settlement of PL and Product Liability claims, from the legal argument to the interpretation and application of policy cover.

We also recognise that claims often arise from claimants that have a trading relationship with the policyholder.  We therefore always seek to ensure that commercial considerations are not overlooked.

Environmental Liability

QuestGates is the leading specialist in the investigation of environmental liability claims.  Further information is contained in a separate brochure.

Professional Liability

The wide ranging skill set contained within our adjusting team makes QuestGates the ideal partner for the management of PI claims – from architects and surveyors to accountants and solicitors.

Industrial Disease

Our Liability Division offers a highly experienced and cost effective alternative to the appointment of solicitors, whether the need is for handling of industrial disease claims or investigations to support insurers own specialist departments.

Stuart Lansdown – Director, Third Party Services

Tel: +44 (0) 7718 110288

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Jon Toulson – Head of Complex Loss

Tel: +44 (0) 7808 885084

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Mark Purvis – Associate Director

Tel: +44 (0) 7870 632 447

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Stuart McLean – Major and Complex Loss Director

Tel: +44 (0) 7973 421 476

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