Motor Investigations

100% compliance on all MOJ investigations

QuestGates has a highly experienced team of Motor adjusters and investigators who handle RTA claims for:

  • Personal Lines Risks

  • Fleet Risks

  • Heavy Goods Risks

  • Special Carriers

We act promptly to secure detailed and compliant statements from policyholders, drivers, witnesses and police officers as appropriate. Locus inspections are undertaken and our bespoke reports are supported by digital images, video clips and sketch plans.

Our fast track motor investigation which has been established for a number of years ensures compliance within the strict MOJ timescales set. It allows for real time claims notifications via our web portal, provision of SMS message notifications for appointments, telephone discussion instead of face to face meetings where appropriate in accordance with our client’s preference and the use of QUBE, the latest in claims investigation technology, developed in house by QuestGates.

Combating fraud is also a key focus. We robustly investigate all claims, ranging from “low impact” cases through to multiple conspiracies/organised rings and vehicle theft. A range of databases support our unique and innovative methods of investigation to ensure that the claim is validated in a professional, timely and cost-effective manner.

We are also able to offer surveillance in addition to our portfolio of services or as a “stand alone” service. Essential to any claims where video evidence is a key factor, this service can be tailored to meet specific requirements. Only the most sophisticated equipment and technology is used, providing the highest quality results.


Stuart Lansdown – Director, Third Party Services

Tel: +44 (0) 7718 110288

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Gary Woodhall – Divisional Director

Tel: +44 (0) 7841 235515


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Joanne Birchall – Head of Motor Operations

Tel: +44 (0) 7885 456253


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