Real Estate

A consistent, high quality loss adjusting service is important for property investors, who require claims to be resolved swiftly, something best achieved through a specialised team with experience in handling real estate claims.

The rapport that comes from assigning dedicated account handlers to each client, which in turn builds knowledge and understanding, enables us to provide a truly individual service, which goes well beyond the handling of an individual claim and touches all aspects of the risk management process.

By tailoring a bespoke process to meet our clients’ individual needs, we are able to deal with schemes that produce both high volumes of claims as well as specialised individual cases including commercial and high end residential developments. Our real estate team is committed to ensuring that all clients and claims are treated individually. Boasting a wide range of skills and expertise, our dedicated teams are focused exclusively on providing both client and broker with the highest level of service on every occasion.

Our unparalleled service includes:

  • Immediate evaluation of new instructions to ensure appropriate action

  • Ownership of each claim by a dedicated handler within the Real Estate concierge Team, from inception to settlement

  • Single point of contact for each client

  • Dedicated relationship manager

  • Full UK coverage

  • Designated adjuster managing claims that require visits and technical review

  • A Head of real estate that knows the market and actively deals with your major losses

  • In line with our Broker Charter, the broker will be full informed at each stage of the claim and invited to attend the site meeting

  • Client access to genuinely live claims data via QuestGates’ dedicated Real Estate portal, which enables viewing of reports, reserve tracker, video and photographs, present position, key milestones, project plan and MI

  • The customer has the ability to self-serve being able to upload claim relevant documents and footage from our Smartphone app

  • Surge planning dedicated to Real Estate portfolios

  • Regular review meetings with all stakeholders

  • 24/7 response in a disaster situation

  • With sole nomination for buildings valuations in association with BIBA, we can provide your clients with accurate reinstatement valuations, giving peace of mind to ensure their portfolio is adequately insured before an event occurs

Robin Ehrlich – Associate Director

Head of Real Estate



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