As a business we have, and continue to, invest heavily in technology. Our digital strategy is to provide technological solutions that assists all key stakeholders, enhancing their experience and, ultimately, provides an excellent, cost effective service that helps control indemnity spend. We feel that technology is a critical tool to ensuring successful delivery and improved customer satisfaction.
To support our strategy we have designed and developed our family of claims management systems that all sit under the umbrella of QUBE – QuestGates Unique Business Efficiencies:
The design of our full end to end solution focuses on speed of transaction, self service functionality and automation. Wherever possible we have looked to automate processes and have focused heavily on data control and accuracy, which we see as essential criteria for any system. Whilst the core functionality is common across all areas of the business the system has been tailored to fit the specific requirements of each business area and the different process flows and data requirements. Technology is very much seen as an enabler to help speed up the process and provide a more consistent product, which in turn gives our technical staff more time to focus on service and technical delivery.