Operating through a network of offices, QuestGates’ subsidence team delivers focused adjusting and engineering expertise and provides insurers with a flexible approach to ensure that subsidence claims are managed not only professionally and cost effectively, but also in a way tailored to suit insurers’ individual requirements.

We provide:

  • Correct early diagnosis and policy interpretation

  • Early response to emergency works

  • Pro-active mitigation management

  • Access to a network of specialist contractors

  • Prompt and correct scheduling of remedial works, utilising the most modern and innovative sub- and superstructure repair schemes

  • Diary management with regular updates

  • Pro-active management of contributions and recoveries

  • Enhanced customer satisfaction and retention

  • Reduced elapsed times.

Subsidence need not be complex if all stages of a claim are considered by an appropriately qualified person who has the ability to relay a technical thought process in a clear and concise way to all key stakeholders, through good, meaningful and regular communication.

It is also essential that the cause of reported damage is identified early and the appropriate steps are taken to quickly consider policy liability.  This includes a willingness to offer helpful and professional advice on unrelated causes or to progress valid cases, to ensure Subsidence related issues are mitigated and resolved in the earliest and most efficient time frame.

QuestGates recognises that this simple ethos strengthens relationships between insurers, brokers and customer, whilst reducing lead times, lifecycle and ultimately costs.

We offer an unrivalled capability in the management of subsidence claims using a highly professional team of specialists, with a broad skill set in the investigation and resolution of Subsidence claims. To achieve this, we have assured technical and customer focused people, systems and processes at each layer of a claims lifecycle to underpin our promises.

Dave Clare – Divisional Director – Head of Surveying Services

BSc (Hons), MCIOB, C.Build.E, Cert CII, ACMI

Tel: +44 (0) 7734 708 430


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