QuestGates Limited is committed to keeping your information private. By ‘your information’ we mean any information about you that you or third parties provide to us. This notice describes who we are, why we need to collect your information and how we will use it. We will tell you who we share your information with and how we use it to improve the service we provide to our customers.
Why we need your information.
We need your information and that of others you named on your insurance policy to complete the processing of your claim. Your information comprises of all the details we are provided by your insurance company, details that we collect directly from you and includes information we obtain about you from third parties. We will only collect the information we need so that we can provide you with the best possible and most efficient service.
QuestGates Privacy Principles
How we will use your information and who we will share it with
Dealing with Other People
It is our policy to deal with your spouse or partner who calls us on your behalf, provided they are named on the policy. If you would like someone else to deal with your claim on your behalf on a regular basis please let us know. In some exceptional cases, we may also deal with other people who call on your behalf, with your consent. If at any time you would prefer us to deal only with you, please let us know.
Fraud Prevention and Anti-Money Laundering
We may use information about you and that of others named on policy to ensure compliance with financial sanctions in effect in the UK and internationally. This will include the checking of your information against the HM Treasury list of financial sanctions targets as well as other publically available sanctions lists. Your information and that of others named on policy may be shared with HM Treasury and other international regulators where appropriate. You may also be contacted in order to provide further details in order to ensure compliance with Financial Sanctions requirements.
Access to your information
You have the right to see the information we hold about you. This is called Subject Access Request. If you would like a copy of your information, please write to:
Compliance Manager QuestGates 11a The Wharf, Bridge Street Birmingham B1 2JS quoting your reference. A fee may be payable.