Privacy Policy

QuestGates Privacy Notice

QuestGates Limited is committed to keeping your information private. By 'your information' we mean any information about you that you or third parties provide to us. This notice describes who we are, why we need to collect your information and how we will use it. We will tell you who we share your information with and how we use it to improve the service we provide to our customers.

Company Information

QuestGates are Chartered Loss Adjusters and Insurance claim handling specialist who manage insurance claims for various companies

Company Name: QuestGates Limited

Registered in England Company No 4612407

Registered Office:  11a The Wharf, 7 Bridge Street, Birmingham B1 2JS

The following are trading styles of QuestGates Limited:

  • QuestGates
  • TS Loss Adjusters
  • Artemis Repair

Why we need your information.

We need your information and that of others you named on your insurance policy to complete the processing of your claim. Your information comprises of all the details we are provided by your insurance company, details that we collect directly from you and includes information we obtain about you from third parties. We will only collect the information we need so that we can provide you with the best possible and most efficient service.

 QuestGates Privacy Principles

QuestGates is committed to safeguarding the privacy of your information.

  • We will only collect and use your information where we have lawful grounds and legitimate business reasons to do so
  • We will be transparent in our dealings with you and will tell you about how we will collect and use your information
  • If we have collected your information for a particular purpose we will not use it for anything else unless you have been informed and, where relevant, your permission obtained
  • We will not ask for more information than we need for the purposes for which we are collecting it
  • We will update our records when you inform us that your details have changed
  • We will continue to review and assess the quality of our information
  • We will implement and adhere to information retention policies relating to your information and will ensure that your information is securely disposed of at the end of the appropriate retention period
  • We will observe the rights granted to you under applicable privacy and data protection laws and will ensure that queries relating to privacy issues are promptly and transparently dealt with
  • We will train our staff on their privacy obligations
  • We will ensure we have appropriate physical and technological security measures to protect your information regardless of where it’s held
  • We will ensure that when we outsource any processes or functions the supplier has appropriate security measures in place and will contractually require them to comply with these Privacy Principles

How we will use your information and who we will share it with

During the course of our dealings with you we may need to use your information to:

  • Prevent and detect crime including anti money laundering and financial sanctions
  • To comply with our legal and regulatory obligations

In carrying out the handling of your claim we may:

  • Use the information we hold in our system about you and that of others named on your policy, [for example named drives, joint policy holders]
  • Share the information with agencies that carry out certain activities on our behalf (for example motor insurance claim investigators)
  • Use and share your information with our approved suppliers where this is reasonably required to help deal with your claim. Where we engage these suppliers we make sure that they apply the same levels of protection, security and confidentiality we apply.
  • On all claims your information will be provided to the Insurer who holds the relevant policy.

Sensitive Information

Some of the personal information we ask you for may be sensitive personal information, as defined by the Data Protection Act 1998 (such as information about health or criminal convictions). We will not use such sensitive personal data about you or others except for the specific purpose for which you provide it and as detailed above

Dealing with other people

It is our policy to deal with your spouse or partner who calls us on your behalf, provided they are named on the policy. If you would like someone else to deal with your claim on your behalf on a regular basis please let us know. In some exceptional cases we may also deal with other people who call on your behalf, with your consent. If at any time you would prefer us to deal only with you, please let us know.

Fraud Prevention and Anti-Money Laundering

Please take time to read the following as it contains important information relating to the details you have given or should give to us. You should show this notice to anyone whose data has been supplied to us in connection with your claim.

To prevent and detect fraud we may at any time:

Share information with other organisations and public bodies including the police although we only do so in compliance with the Data Protection Act 1998

Check and/or file details with fraud prevention agencies and databases and if we are given false or inaccurate information and we identify fraud, we will record this. We and other organisations may also use and search these agencies and databases from the UK and other countries to:

  • Check your identity to prevent money laundering, unless you provide us with other satisfactory proof of identity.

Law enforcement agencies may access and use this information.

We and other organisations may also access and use this information to prevent fraud and money laundering, for example when:

  • Checking insurance claims,

Financial Sanctions

We may use information about you and that of others named on policy to ensure compliance with financial sanctions in effect in the UK and internationally. This will include the checking of your information against the HM Treasury list of financial sanctions targets as well as other publically available sanctions lists. Your information and that of others named on policy may be shared with HM Treasury and other international regulators where appropriate. You may also be contacted in order to provide further details in order to ensure compliance with Financial Sanctions requirements.

Access to your information

You have the right to see the information we hold about you. This is called Subject Access Request. If you would like a copy of your information, please write to:

Compliance Manager QuestGates 7 The Wharf, Bridge Street Birmingham B1 2JS quoting your reference. A fee may be payable.


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If you have any questions about privacy at QuestGates, please contact the QuestGates Compliance Manager at 7 The Wharf, Bridge Street, Birmingham B1 2JS

Last updated April  2017