Working in partnership with our clients, QuestGates Motor services are delivered by industry claims professionals. Our innovative and flexible claims proposition focuses on early intervention where possible, to reduce claim costs and retain control of service delivery.

“Fully outsourced motor solutions for insurers, MGAs, brokers and fleets”

Gary Woodhall

Divisional Director – Motor

Tel: 01204 869858

M: 07841 235315

Joanne Birchall

Head of Motor Operations

Tel: 01204 869874

M: 07885 456253

Lee Roberts

Operations Manager (Motor TPA)

Tel: 01329 225532

Chris Edwards

Motor Development Director

M: 07542 026308

Our range of Services includes:


Motor Investigations




Motor TPA


Claimant Profiling


Third Party Property Damage


Motor Investigations

QuestGates Motor Investigation service encompasses all aspects of the investigation process, from the most straightforward desktop enquiries to In-person witness statement, surveillance, and telematics.

We handle everything from low level non injury matters to the most complex fraud, theft, and bodily injury claims. Our internal technical team is supported by an extensive field force and administrative function, with market leading IT enhancing the delivery of the highest level of customer service.

Our range of Motor investigations services includes:


MoJ / OIC RTA liability investigation


Trace & search


Locus enquiries


Theft & Special Investigations

Motor TPA

QuestGates Motor TPA provides an end-to- end motor claims solution, managing all aspects of the claims process from first notification of loss to settlement.

Delivered by highly experienced claims professionals, our motor and fleet claims services are tailored to suit our client’s needs, with flexible delivery and service levels designed to meet their specific requirements.

Backed by cutting edge technology and market leading business intelligence, we adopt a proactive claims management approach which covers all aspects of the services required, including:

  • Damage management
  • T/P intervention & capture
  • Counter fraud
  • Mobility
  • Injury claims management – MoJ / OIC and complex loss
  • Rehabilitation
  • Litigation & legal costs negotiation
  • Financial & risk management reporting
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Audit Services

QuestGates has a wealth of knowledge of the motor claims market and employs some of the most experienced technical staff in this sector.
Accordingly, our Motor Audit service is designed to support both existing clients and those who simply require ‘ad hoc’ audits of their suppliers, to ensure they are getting best value and a service that meets their statutory obligations.

Claimant Profiling

With the capacity to be used in a variety of client situations, claimant profiling has quickly become one of our key offerings and has proven to be a significant resource. The service is available as both an extension of
our motor claims services or can be provided on a standalone basis.

Operated by our specialist Counter Fraud team who ensure compliance with all applicable laws, claimant profiling is used frequently by insurers to guide their claims settlement and reserving strategy and to cooperate the severity of alleged injury or loss.

Third Party Property Damage (TPPD)

Our specialist TPPD team handles all claims involving vehicle impact damage to T/P property. Please refer to the TPPD section of our website for more detail.

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For new enquiries, please contact:

Call us on

0121 411 0535