QuestGates Heritage is part of our RICS regulated Surveying Services division and provides surveying services to owners and insurers of historic and listed buildings. We have combined our in-house conservation expertise with specially selected external service providers to offer a bespoke solution for each customer, all overseen and carried out using accepted conservation repair techniques, philosophies and legislation.

We offer a range of services including full project management, consultancy, diagnostics and reporting services to investigate causation or to provide specific advice in the context of each individual claim.

Dale Launders

Senior Surveyor (Historic Building Specialist)

PG Dip, CHE, MRICS, BDMA Ins Tech 

Tel: +44 (0) 7595 452511


Lucy Collett

Associate Director

BA (Hons) ACII, Assoc.CIPD,

Tel: +44 (0) 7808 041493

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To deliver the highest quality of repairs, QuestGates HERITAGE brings together a nationwide team of conservation contractors, disaster remediation consultants and ecology specialists all with a clear understanding and proven track record of conservation repairs and techniques.

We ensure that all members of our repair team are suitably experienced with a proven track record in specialist restoration. Our specialists understand the complexities involved when assessing and repairing historic and listed buildings, assuring you that properties will be repaired to a high conservation standard and that the inherent architectural importance and financial interest is not diminished.

We have significant experience in all aspects of reinstatement to listed and historic buildings, including:


Contract administration


Remediation and restoration


Management of ecology including roosting bats and other protected species


Listed Building consent and planning


Repairs including artisan building techniques and relationships with skilled and experienced craftsmen


Sustainable repair specification and materials

Using artisan crafts people on a repair project guarantees an immediate understanding of the potential issues involved and an appreciation of the architectural value of the property. QuestGates Heritage work with specially selected contractors and suppliers who have a unique understanding of how to care for and reinstate listed and historic buildings. Where there is a passion for conservation and the history of our buildings, you can be sure that quality and commitment follows. We draw upon this commitment to provide an unrivalled service in the repair of damaged historic and listed buildings.

Appointing us as early as possible once a claim is notified, helps us to identify the most appropriate service and to respond to the needs of the individual customer and their claim as quickly as possible. Involvement at the first possible opportunity also enables us to deliver tight control of claim spend, lifecycle and a great experience for your customer.

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For new enquiries, please contact:

Call us on

0121 411 0535

Email us on