Complex & Major Loss
Our dedicated Commercial Major and Complex Loss team manage all Commercial Major Loss claims ranging from £100k in value to tens of millions. Our team is made up of a combination of loss adjusters, accountants, engineers and surveyors supported by our dedicated major loss concierge team and extends to include our Structural Surveys team.
The customer sits at the centre of everything we do and exceptional customer experience alongside ensuring that the right and fair cost is paid for every claim, every time are principles strongly upheld by every member of our Major and Complex Loss team. Our team only manage Commercial claims meaning they are less impacted in a surge and able to devote the time required to managing complex commercial losses. All of our adjusters are highly experienced in identifying and managing communication between multiple stakeholders, skills vital to ensuring a seamless customer experience for anyone impacted by the event.
Mike Ledgerton – Divisional Director
BSc, ACII, FCILA, FUEDI-ELAE
Tel: +44 (0) 7595 452522
We have been working hard to recruit and develop our team with dedicated expertise across a wide variety of disciplines including:
Light and heavy engineering
Food processing and brewing
Property developers and owners
Private Clients and High Net Worth
High Value Injury and Disease
Engineers – all disciplines
QuestGates understand the wide reaching impact of a major loss claim and the particular interest of brokers in the progression and development of each claim on behalf of their customer. Engagement is key and from the outset of each claim we involve the broker in the process, inviting them to attend site visits or any remote meetings arranged and adhering to the principles of our Broker Charter at every stage of the claim journey.
We are acutely aware of the need to develop the Major and Complex Loss adjusters of the future and our development pathway has seen several adjusters move into roles in the team over the past two years, supported by our Major Loss Directors and senior adjusters.
QuestGates offers a personalised bespoke solution underpinned by a wealth of experience and expertise. This extends beyond traditional loss adjusting and we welcome audit or special project assignments to provide an expert opinion or as a conflict resolution service.