SERVICES - Building Claims Validation

The correct validation of building claims requires specialist technical knowledge and experience; the use of an independent validation service adds value by ensuring that such decisions are absolutely impartial.

Developed to meet the requirements of insurers who do not require a full loss adjusting service, but nevertheless need to establish the cause and cost of building reinstatement, QGV provides an alternative, cost effective solution. Operating particularly in the commercial and high net worth sectors, we work in conjunction with insurers' own handling operations and, where relevant, contractor network arrangements. QGV's independent nationwide service adds real value for clients who require an effective and flexible building claims validation solution, including:

  • A rapid response to instructions
  • Correct identification of the cause of damage
  • Accurate assessment of policy liability
  • Elimination of over-scoping by contractors
  • A realistic market rate for repairs
  • Delivery of the claim decision to the insured's complete understanding
  • Liaison with brokers and other interested parties, where relevant
  • High customer satisfaction levels
  • Optimal claim lifecycle periods
  • Management information tailored to insurer's own requirements

QGV's unique skill set enables us to settle claims face to face with the insured or, if appropriate, effect reinstatement in conjunction with the chosen contractor or network, thus facilitating complete customer choice. Reports include photographic evidence and a repair specification/cost where policy liability exists.

With extensive experience in the commercial property sector the QGV team is fully aware of the various relationships that exist and are used to liaising with brokers, managing agents, freeholders, leaseholders and, where appropriate, tenants.

The combination of our experienced external surveying team, highly skilled office based management facility and market leading claims management system enable us to deliver exceptional customer service and prompt claim settlements. Communication with QGV by insurer or insured is easy through our dedicated web portal – indeed we were delighted that this was recognised when QGV won the Client Care category at the 2010 Claims Technology Awards

Meet the QuestGates Building Claims Validation team.


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