SERVICES - Complex & Major Loss

The loss adjusting profession is held in high regard for the way it handles Complex and Major Losses, particularly in the commercial sector, whether these be isolated incidents or the result of a major event or catastrophe. QuestGates' pedigree in this area is unique as it extends across both first and third party disciplines and includes specialist areas such as environmental and a bespoke service, Advantage, which focuses on household major loss claims.

Designated teams, encompassing team leaders, qualified adjusters, surveyors, engineers, forensic accountants, environmental, counter-fraud and subrogation specialists, work together to deliver an integrated solution to the management of large losses, working with the insurer's in-house teams to deliver both controlled indemnity spend and enhanced customer and broker satisfaction.

Specifically our service provides:

  • Adjusters who are dedicated to handling these types of claims, unhindered by huge work loads or external considerations and who have the credentials and flair to bring such claims to an optimum resolution
  • In-house specialists
  • A cohesive assessment of potential insurance liabilities, established through salient and tactful enquiries, providing a workable strategy to conclusion
  • All aspects of quantum measurement
  • The protection of evidence and the pursuit of subrogated recoveries
  • Expectation management
  • Quality communications to all interested parties
  • A Counter Fraud Intelligence Pack as part of our preliminary appraisal
  • A commitment to proactively drive the claim to an efficient and cost effective conclusion

Our Complex and Major Loss expertise is provided by senior loss adjusting practitioners who draw on very wide experience gained over many years, and all teams are headed by a Chartered Loss Adjuster with standing in the market.

Our specialist experience in this sector embraces the following key areas:


  • Light and heavy engineering
  • Manufacturing risks
  • Food processing and brewing
  • Warehousing
  • Property developers & ownersAutomotive industry
  • Retail operations
  • Contractors
  • Terrorism
  • Personal Clients and High Net Worth through Advantage, a bespoke branded service


  • Business Interruption
  • Advance Profits
  • Fidelity Guarantee
  • Money


  • Product Liability
  • Product Recall
  • Product Guarantee
  • Public Liability
  • Contractors Liability
  • High Value Injury and Disease

Professional Indemnity

  • Architects
  • Employment Agencies
  • Engineers - all disciplines
  • Insurance Brokers
  • Planning supervisors
  • Solicitors
  • Surveyors; buildings, quantity and valuation


  • Aquaculture
  • Forestry
  • Horticulture 
  • Fish farming

Expert Witness

Reinsurance Audit


Dispute Resolution

QuestGates offers a strong and viable alternative to the large adjusting firms, providing a personalised bespoke solution underpinned by a wealth of experience. Our expertise extends beyond traditional adjusting and we welcome audit or special project assignments to provide an expert opinion, or to resolve conflicts.

Complex and Major Loss Adjusting is not about processing - it is about in-depth investigation, rigorous analysis and inspired resolution of difficult insurance situations. We have in-house expertise in all of the major loss disciplines and our approach is always to work on a team basis with our principals. We are more than happy to work alongside other nominated experts if this provides the optimum solution, or to take on the assignment in its entirety.

Meet the QuestGates Complex and Major Loss team


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