SERVICES - Liability

The QuestGates Liability offering can be utilised not only by Insurers for investigation services but by insured clients and corporate companies for a combination of claims management and investigation services.

Claims Management

QuestGates offer a bespoke service based on clients requirements across Employers and Public/Products Liability, Property, Environmental Liability, Industrial Disease and Motor Claims.

Our expertise at desktop handling encourages the most efficient settlement process available which in turn ensures services such as site investigations are only employed where true value can be shown. We appreciate claims need to be handled sensitively and fairly and recognise the importance of protecting corporate brand and reputation.

QuestGates combine technical expertise along with a market leading IT system to provide a ‘cradle to grave’ claims management solution for corporate companies that self-insure or operate via a captive. We are able to offer a tailored service from first notification of loss (FNOL) through to settlement of a claim either via direct payment or by a managed fund. We are able to receive instructions online via our web portal or by our dedicated telephone service.

Account Management

As part of our tailored service we believe it is vital that a designated Account Manager takes responsibility for our relationship with individual clients.

All Claims Management and Loss Adjusting clients will enjoy the benefits of an appointed Account Manager, who will be dedicated to establishing the client’s requirements and take responsibility for all aspect of service delivery, ensuring development and continuous improvement of service, client liaison and collation of risk management issues.

Loss Adjusting Services

The provision of specialist loss adjusting services is at the core of QuestGates and we aim for all of our liability adjusters to become fully conversant with individual client requirements and to deliver technical excellence in all regions of the UK.

Our philosophy is to conduct an investigation as early are possible to mitigate the level of loss and keeping claims spend to a minimum.

From the most straightforward accident or minor damaged item to the most catastrophic injury and a multi-million pound incident QuestGates have the expertise and experience to deliver a market leading and innovative service.

Meet the QuestGates Liability team.


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