• THIRD PARTY ADMINISTRATION

Third Party Administration

QuestGates delivers a specialist end to end solution for clients that require a tailored third party administration service, delivered through dedicated teams of experts in both Liability and Property claims.

Corporate Claims Solutions

CCS provides a range of services to the corporate client who wants more than a high volume, process driven response to claims management. We offer a personal service that protects their strong and recognisable brand, including the provision of a dedicated account manager, access to liability claims handling experts and a real time claims management system, QUBE.

We understand how vital it can be to safeguard a brand whilst reducing indemnity cost and minimising the impact of claims on profitability. We have therefore built our reputation on niche expertise, a fast response and personal service.

The QuestGates Corporate Claims Solutions team offers end to end claims handling and risk management services across the UK and worldwide. We possess expertise in all types of liability claim including: Employer’s, Public and Products Liability, Industrial Disease, Professional Indemnity, Third Party Property Damage and claims with an Environmental exposure.

Furthermore, with direct access to our in-house loss adjusters, we can also ensure field investigations are conduced only when true value is added and with the minimum of delay.

Stuart Lansdown – Divisional Director – Liability

ACII

stuart.lansdown@questgates.co.uk

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Matt Wade – Client Relationship Manager

matt.wade@questgates.co.uk

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Property TPA Solutions

QuestGates provides specialist Property TPA claims solutions to the following:
• Insurers
• Underwriters
• MGA’s
• Coverholders
• Brokers

Whether the solution provided is FNOL only or complete outsource of the claims function, we understand the need to provide a highly experienced desktop team dedicated to delivering the highest levels of service and focused upon managing claims according to the philosophy and brand of our client.

We are committed to compliance with Lloyds Minimum Standards and are able to deliver the required Management Information required from 1/1/2016, in particular, the complaints and claims data outlined in Market Bulletin Y4847.

Our Property TPA team will:
• Deliver an end to end claims solution
• Provide a single point of contact
• Minimise lifecycle and reduce indemnity spend
• Manage any and all issues that arise from FNOL to settlement
• Meet and exceed customer expectations and minimise inbound queries
• Increase renewal retention rates
• Issue accurate and timely claims bordereau in various formats
• Interface with your business via XML links to ensure two-way exchange of data, reducing the need to re-key information and enhancing the accuracy of your own systems data via real time updates.

We are able to deliver a complete one stop shop solution, via access to the following in house services:
• Major and Complex Loss
• Private Client Team
• Liability Claims Handling and Adjusting via Corporate Claims Solution (CCS)
• Dedicated Environmental Claims Handling and Adjusting Team
• Validation services
• Fraud
• Recoveries
• Subsidence and surveying
• IT Team – bordereau and system integrations / development
• Finance Team – fund holding

Ian Jones – TPA Team Manager

ian.jones@questgates.co.uk

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Ross Macpherson
ACII, FCILA, FUEDI – ELAE 

ross.macpherson@questgates.co.uk

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