QuestGates is delighted to have been recognised in a trio of prestigious industry awards and accreditations.
QuestGates has been named the winner of the ‘Excellence in Customer Care’ category at the Insurance Times Claims Excellence Awards. This recognition is a true reflection of our ongoing commitment to delivering outstanding service and putting our clients at the heart of everything we do. From first contact to final resolution, we strive to provide a personal, responsive and empathetic experience including support for customers in vulnerable situations, whether they are dealing with the emotional distress of a loss, financial hardship or other personal challenges.
Greg Laker, Director of QuestGates said, “This is a true testament to our group’s commitment to putting customers first. To be recognised by the industry in this way is hugely rewarding and a credit to the hard work and dedication of our people.”
The judges remarked, “Their initiatives are really powerful and the standard is where they are and they are doing what is expected of the populous – this is where the industry needs to be. They are not ticking a box, they are demonstrating.”
This follows our recent award for ‘Outstanding Commitment to Training & Apprenticeships’ at the Modern Claims Awards. Training and development has been integral to how QuestGates operates and this accolade is a proud moment for us and a reflection of our ongoing commitment to nurturing talent, investing in our people and helping individuals build meaningful careers. This award underlines the value of that approach and specifically recognises the incredible work being carried out within our Building Consultancy, which delivers specialist surveying and engineering services to the insurance industry and beyond.
To round off a remarkable run of recognition, QuestGates has once again retained Gold status awarded by Investor in Customers, achieving an outstanding Net Promoter Score of +83, placing us in the top 10% of all IIC-accredited businesses. Reflecting on this achievement, Greg Laker commented, “Retaining Gold status from Investor in Customers for 13 years is no small feat and speaks volumes about the consistency of service we deliver. We could not have obtained this without the hard work of every individual and all staff at QuestGates should be incredibly proud.” These awards and accreditations highlight our ongoing commitment to delivering outstanding service across the QuestGates group and we look forward to building on this success.