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  • OUR PEOPLE

QuestGates is an owner managed business delivering a bespoke range of claims related solutions

QuestGates’ employees are our most valuable resource and have been hand picked for their ability to provide a proactive, innovative and professional technical service. Whether senior management, adjusters, account managers or administrators, all QuestGates staff are experienced and trusted, chosen for their compatibility with client needs.

Please see the what we do page for our key contacts for specific services we offer, or scroll down for our board of directors and central services team.

We are a team, united by our pioneering spirit

Board of Directors

Chris has overall responsibility for all financial and strategic management, product development as well as managing our relationship with some of our largest clients. He has held senior management positions in both the Property and Liability adjusting sectors and has experience dating back to the 1970s gained with both insurers and major adjusting companies.

During his career Chris has been involved in practically all areas of loss adjusting, ranging from setting up the industry’s first managed contractor network, establishing call centres and claims management operations, right through to servicing corporate accounts and handling large and complex losses.

Chris Hall

ACII FCILA FUEDI – ELAE

Managing Director

chris.hall@questgates.co.uk

A Director and member of the Executive Board of QuestGates, Alistair has 30 years insurance claims experience, with most of these having been spent in the loss adjusting sector.

Alistair has responsibility for all aspects of business development, from securing new business to ensuring we manage existing client accounts effectively. He heads up our tender response team, has responsibility for our valuation service and new service development along with managing relationships with some of our largest clients.

Alistair is a member of the BIBA Claims Working Group, a past President and life Vice-President of the Nottingham Insurance Institute and a Liveryman of the Worshipful Company of Insurers.

Alistair Steward

FCII, FCILA, FUEDI-ELAE

Director, Business Development

alistair.steward@questgates.co.uk

A Director and member of the Executive Board of QuestGates, Greg has over 25 years insurance claims experience, with most of these having been spent in the loss adjusting sector.
He held a number of senior operational and client relationship roles prior to joining QuestGates in 2003.

Greg has responsibility for all aspects of Operations and has particular experience in developing bespoke solutions for clients and providing high quality service delivery with a focus on digital innovation.

Greg Laker

ACII, FCILA, FUEDI-ELAE

Director, Operations

greg.laker@questgates.co.uk

Ross has a strong technical and client relationship background developed over 30 years in the loss adjusting market.

He has Board responsibility for our Compliance Function working with the Compliance Manager to ensure that the business is fit for purpose from a Conduct, Legislative, Contractual and Regulative perspective.

Ross has hands on involvement in our TPA service from a client and operational standpoint and also manages a significant number of our client relationships both in the composite and London insurer markets and across both brokers and corporate.

Ross is a member of the Executive Board, having joined QuestGates when the business was incorporated in 2003. Prior to this Ross held senior roles at another major loss adjusting practise, in both operational and account management.

Ross Macpherson

ACII, FCILA, FUEDI-ELAE

Director, Technical

ross.macpherson@questgates.co.uk

Colin has over 20 years Loss Adjusting experience and is a chartered Insurer and Loss Adjuster. Before joining QuestGates in April 2014 he was Property Director of Cunningham Lindsey. As a Director of QuestGates Colin has responsibility for the Property division within QuestGates including the Loss Adjusting, Surveying, Special Investigation Unit and TPA teams.

Colin Ganson

ACII, FCILA, FUEDI-ELAE

Director, Property

colin.ganson@questgates.co.uk

Glen has over 20 years claims and adjusting experience, having started his career at Zurich, before becoming Director of Ireland at Crawford where he specialises in the investigation and management of complex major losses on EL, PL, products and constructions liability claims.

Glen joined QuestGates in January 2017 and subsequently became a Board Director in July 2022 where he has responsibility for our Specialist Services Division including our Cyber, Environmental, Agriculture, Entertainment, Sport and Ireland teams together with managing a number of insurer, broker and client relationships.

Glen Donaldson

BA (Hons), ACII

Director, Specialist Services

glen.donaldson@questgates.co.uk

Central Services

Siobhan Bullock

Head of Responsible Business

siobhan.bullock@questgates.co.uk

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Stephen qualified as a Chartered Accountant in 2000 with Haines Watts in Birmingham. Since leaving practice he has held a number of senior finance positions within a range of companies, including Finance Director of a specialist importer and distributor of hardware and DIY products and most recently as Reporting Manager at an Oil and Gas exploration business. Stephen heads up the QuestGates Finance Team at the Birmingham head office.

Stephen Maer

Financial Controller

stephen.maer@questgates.co.uk

Steve is the Head of Digital Technology and Security and has over 25 years experience in delivering cost effective and business aligned digital strategies. His knowledge of systems infrastructure and data security is extensive and he has advanced knowledge of Microsoft technologies. He heads the I.T. team that develop and maintain the family of QUBE applications and is responsible for overseeing all technology operations and evaluating them to ensure that our systems support our technical expertise with market leading technology.

Steve Holland

Head of Digital Technology and Security

steve.holland@questgates.co.uk

Cathy Geens

Customer Services Manager

cathy.geens@questgates.co.uk

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Tracy Ward

Finance Manager

tracy.ward@questgates.co.uk

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Client Relationships

Matt Wade

Cert CILA

Associate Director

matt.wade@questgates.co.uk

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Lucy Collett

BA (Hons) ACII, Assoc. CIPD, Dip CILA

Associate Director – Head of Customer Experience

lucy.collett@questgates.co.uk

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Kris Locker

Client Relationship Manager

kris.locker@questgates.co.uk

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Paul Cooper

Client Relationship Manager

paul.cooper@questgates.co.uk

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Emma K Robinson

Broker Service Delivery Manager

emma.k.robinson@questgates.co.uk

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Charlotte Scriven

Business Development Administrator

charlotte.scriven@questgates.co.uk

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