Following a period of sustained and significant growth, QuestGates has announced a realignment of the senior leadership team to reflect the continued development and diversity of the services offered, and to ensure that it remains focused on providing innovative and service driven claims and associated solutions.
Current Chief Executive Officer Chris Hall will take up the position of Group Executive Chairman and Greg Laker is promoted to Chief Executive Officer. As part of the new structure, Colin Ganson is promoted to Chief Operating Officer and Glen Donaldson to Chief Commercial Officer. The executive leadership team is completed by Chief Financial Officer, Peter Mitchell.
Ross Macpherson and Alistair Steward continue to be members of the senior management team, overseeing London Market & Real Estate, and Marketing, Brand & Broker Development respectively.
The Group is now structured into four key business areas: Loss Adjusting, Claims Management, Building Consultancy, and Legal Services.
Nicola Sutton, Specialist Services Director and David Homer, Complex Major Loss Director will lead the Loss Adjusting Business Unit, whilst Stuart Lansdown heads up Claims Management. Chris Carlton leads our Building Consultancy division, Jason Spencer remains as Managing Director of QGLaw, and Lucy Collett is promoted to the role of Client Relationships Director.
Chris Hall commented, “Since incorporation nearly 25 years ago, QuestGates has grown and is now the largest owner managed claims solutions provider in the UK and Ireland, and we have remained committed to providing service focused solutions which enhance Insurers claims offering. Greg was one of our very first employees and, during his time with us, has excelled in numerous roles. As we look to the future, the time is right for him to assume day to day leadership of the business and put in place a succession strategy which supports our unique culture which is vital if we are to continue to be responsive to our clients and their customers’ requirements.”
Greg Laker commented, “Having been part of the business since its creation, I am thrilled to take on the role of CEO at such an important and exciting time for the QuestGates Group. Guided by our ambition to be the most trusted partner in specialist claims-related solutions, I’m looking forward to leading our exceptional team as we work together to achieve the next phase of our sustainable growth strategy.”