QuestGates acquires SurveyorTech Software

16th November 2022: Leading specialist loss adjuster QuestGates today announced that it has acquired SurveyorTech software.

Developed by leading UK software consultancy, Software Solved, the SurveyorTech software has been built to make surveying and inspection quicker and easier, whilst reducing costs and carbon footprint.

The cloud-based technology allows QuestGates and its clients to create and access digital surveys including visual walk-throughs of the interior and exterior of properties.  Images can either be captured onsite by the QuestGates surveyor using a 360o camera and an App or via a livestream with the client who only needs a smartphone.  Notes and still-shots can be added and amended at any point.

All the information is uploaded to the QuestGates portal where additional notes and images can be added to explain the detailed survey and the report can then be shared with key stakeholders.

QuestGates Director, Greg Laker, says: “We were early adopters of the SurveyorTech software and instantly recognised the opportunity it presents not only to create a more connected, digital experience for our clients and their customers but also to help us to achieve our net zero goal through reducing travel. This doesn’t negate the need for personal visits, but rather this technology will allow us to triage each claim and identify when our surveyors and adjusters need to go out, or where guiding the client through the process will be sufficient.”

By integrating SurveyorTech with its own suite of proprietary technology and supported by Software Solved to continue its development, QuestGates will continue to streamline and improve the process and create an omnichannel solution for its clients across its entire business.

Laker concludes: “Acquiring this unique technology is a natural step for our business and builds on a number of other exciting projects already underway. We’re committed to driving forward our digitalisation programme to improve efficiency, deliver an ever better level of service and reduce our carbon footprint.”