QuestGates launches 24/7/365 cyber incident response line

14 March 2022: Leading specialist loss adjuster, QuestGates, has taken its cyber adjusting offering to the next level with the launch of a new 24/7/365 incident response line and service following its new partnership with CyberClan.

“Time is of the essence in any cyber incident. Early notification of a suspected attack allows our expert team to offer an immediate incident response and remediation service, which can reduce downtime and minimize the impact of the event on the victim whether they’re a private individual, an SME or global corporate entity,” says Will Gow, Head of Cyber and Financial Lines at QuestGates. “Adding CyberClan to our panel of specialist partners working alongside our in-house team will help us deliver that immediate service and takes our incident response and tech capabilities to the next-level.”

He continues: “We can now offer a full range of dynamic and tailored support when it comes to managing cyber claims from incident response, post-loss investigation and traditional adjusting, through to asset-recovery and enforcement against third-party threat actors.  We are highly flexible and fit our service around our clients’ individual needs, using the latest tech to provide a more cost-effective and simplified management of cyber claims.”

CyberClan is a global organization offering first-class incident response and breach response services, cyber extortion, ransomware negotiation and settlement, eDiscovery, risk management consultancy and managed security services.

Glen Donaldson, Director of Specialist Services at QuestGates, adds: “We are making a significant investment in unburdening what can often seem as a disjointed, cumbersome and scary process when dealing with cyber claims.  Our expanded panel of expert partners complements our established in-house expertise and further leverages our position in offering a truly global incident response and IT remediation service as the UK and Ireland partner of the vrs Adjusters organisation. We manage the whole claims process end-to-end, or can support insurers’ existing experts to make the claims process more seamless.”

“We’re here for you, if you need immediate help call our 24/7 Cyber Incident Response Line on 0800 368 3966”