QuestGates retains flagship Investor in Customers Gold award

9 March 2023: Following its recent accolade as one of the Top Insurance Employers, the UK’s largest independent loss adjusting and claims solutions firm, QuestGates, is delighted to announce it has once again been awarded Gold status by Investor in Customers (IIC). This is the highest award available and is based on independent customer experience assessment and feedback.

During the pandemic and its aftermath, many companies suffered a drop in service levels. This was not the case at QuestGates, where customer service actually improved while also rolling out a hybrid-working model throughout the UK. This award underpins the ongoing commitment of QuestGates to put customers first and ensuring their needs are met.

With exceptional increases across the board, the final results place QuestGates in the top 5% of all IIC client surveys throughout the UK with the majority of independently assessed questions scoring 9 out of 10 or above.

Lucy Collett, Head of Customer Experience at QuestGates said, “Everything we do at QuestGates centres around our customers and our people always strive to deliver the best service for our clients. We have relished working with Investor in Customers and are delighted at re-attaining our Gold Award with increased scores across all areas demonstrating our commitment to customer excellence and continuous improvement”.

Tony Barritt, Managing Director of Investor in Customers said, “This award is hugely deserved and recognition that QuestGates is an exceptional, diligent player in the UK claims and loss adjusting sector. With such a high score across many principles, all at QuestGates should be enormously proud”.