QuestGates strengthens liability complex loss team and expands in Scotland

1 March 2022: Specialist loss adjuster QuestGates has further strengthened its rapidly growing liability complex loss team with the appointment of Lynne Macdonald to the role of Complex Loss Adjuster.

Based in Glasgow, Lynne will focus on handling complex loss cases in Scotland and Northern England, reporting to Jon Toulson, Head of Liability Complex & Major Loss. She brings a wealth of knowledge and expertise across a wide range of liability claims having specialised in complex losses for over a decade most recently as complex liability loss adjuster at Sedgwick.

Jon Toulson says: “Lynne has earned an excellent reputation for handling a wide portfolio of complex liability losses and makes a cracking addition to our team in Scotland.  Her appointment is crucial to continue to support and develop the incredible growth we’ve seen in that market, on the back of great work done by our Scottish team.  In her new role, Lynne will be working alongside Simon Rhodes handling a variety of complex and high value claims for both our insurer and corporate clients”.

Lynne’s appointment is the latest in a series of new recruits joining the QuestGates complex loss team over the past 12 months, including Steve Sawyer, who joined the business in a senior technical and complex loss role in the summer. Andrew Mayne, a highly regarded lawyer and claims specialist with particular expertise in transport and railway cases, also joined the team.

In response to the growth of this team and the increasing demand for the liability third party services offered by QuestGates, the business has also now decided to bring its specialist public transport and arboricultural liability units, headed by Andy Anderson and Jeremy Carpenter respectively under the umbrella of its complex liability operations.

Stuart Lansdown, Director – Third Party Services, says: “Our reputation as a business has been built on providing our clients with the highest level of customer service and technical expertise. Our range of complex liability services represents the pinnacle of this and so it makes sense for our highly specialist sub-units for transportation and arboricultural liability claims to sit under the complex banner, to facilitate greater collaboration of expertise and communication which will ultimately deliver an ever slicker service to our corporate and insurer clients.”