5 March 2024:

QuestGates group today announces a significant restructure of its major loss and private client divisions, gearing the business for future growth and realigning resources.


Nicola Sutton, who was previously QuestGates’ Head of Private Clients, has been promoted to Major Loss and Private Clients Director with operational responsibility for complex losses across both commercial and household risks. Nicola has overseen the operations of QuestGates’ private client services for the past 9 years and draws on 20 years of adjusting experience. Within her new role, Nicola will continue to have oversight of Private Client Services.

Further strengthening QuestGates’ commitment to the growing demand in major loss activity, David Homer will join the business as Major Loss Director for the midlands and the north with effect from June 2024. With over 30 years in loss adjusting, David brings extensive experience to QuestGates. He is a well-known and respected figure within the insurance industry having worked for both adjusters, insurers and brokers with his most recent role being National Claims Director of national broker Partners&.

David Mello, who recently joined from Criterion loss adjusters where he was operations director will take the role of Head of Private Client Services, reporting to Nicola Sutton. David will support Nicola with the day to day running of this growing division.

Colin Ganson, Director of QuestGates said, “These developments have been strategically orchestrated to support our continued expansion. This strengthening enables us to enhance operational efficiency, catering to the distinct needs of our clients, particularly in the major loss and private client sectors, and reflects the groups commitment to our ongoing succession planning strategy.”

QuestGates Major Loss and Private Clients Director Nicola Sutton said, “I am very pleased to take the role of Major Loss and Private Clients Director and delighted that we have been able to attract both David Homer and David Mello to join QuestGates at this exciting time. We have known both David’s for many years, and they are well-known to many of our clients.”

Newly appointed David Homer said, “I am delighted to be joining QuestGates and support the company’s ambition to develop the major loss division. They have a great reputation in the marketplace and throughout my various roles I have known and worked with many people within the business for a number of years.”

David Mello added, “I have watched the team develop from a competitor’s perspective for a number of years and am excited to be working with them to bring further success to the rapidly growing private client services division.”