Our commercial property service ensures a swift response with minimal disruption or loss of revenue for any business. Triaging the loss at the very beginning by our dedicated concierge team enables our specialist team to deal quickly and effectively, instructing the right technical expertise immediately.
Our adjusters retain ownership of the claim throughout and, unencumbered by any high-volume claims processing activity, are able to deliver a bespoke and innovative commercial property loss adjusting service.
In order to deliver exceptional customer service and reduce settlement times and indemnity spend, our adjusters use QUBEgo, the latest in on-site technology, and are supported by QUBE, our bespoke claims management system. Real time claim updates and management information is readily available through our award winning client portal – QUBEconnex, which ensures all stakeholders remain connected and pro-actively managed throughout the life of the claim.
The reputation of our Commercial Property service was recognised in 2018 as QuestGates were announced “Loss Adjuster of the Year”.
Throughout the claims process we keep all stakeholder’s involved and informed. Our Broker Charter outlines our commitment to support the broker market and we have built up many partnerships across the broker community to help support our clients and their customers.
Where fulfilment is required, we also have access to an independent network of contractors who specialise in commercial claims and are thus equipped to deal with damage to buildings quickly, professionally and cost effectively.
Furthermore, QuestGates is now the UK and Ireland representative of vrs Adjusters. This brings together a network of owner managed loss adjusting businesses throughout the world and offers peace of mind to our clients that they can be assured of the same levels of service on Pan-European or global programmes that were previously enjoyed when dealing with QuestGates in the UK.